Silvan Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
We warrant our goods to be free from defects in materials and workmanship for the warranty period of 12 months from the
date the product is delivered to the consumer.
Silvan warrants its authorised Dealer, who in turn warrants the original purchaser (consumer) of each new Silvan product that
it will repair or replace the product, or, pay the cost of repair or replacement, as determined by Silvan without charge for
labour or any defective or malfunctioning parts in accordance with the warranty limitations below.
This Warranty is in addition to any other rights and remedies available to consumers under the law
This Warranty Covers
Only conditions resulting directly from defects in workmanship or material under normal use and service.
Warranty Exclusions
The Warranty does not cover:
Conditions resulting from misuse, use of incompatible chemicals, exceeding machine specifications including
overloading, impact damage, negligence, accidental damage or failure to perform recommended maintenance
services as specified in the Owner/Operator Manual applicable to the product.
Damage caused by continued use of a product after initial failure
Any product which has been repaired by other than an authorised Silvan service outlet in a way which, in the sole and
absolute judgment of Silvan, adversely affect its performance or reliability.
The replacement of maintenance items such as diaphragms, batteries, V belts and ground engaging components, etc.
How to claim Warranty
Return the goods to the place of purchase at your cost and within the warranty period along with evidence of the purchase
date. If the original supplier cannot be contacted then contact Silvan as below and we can direct you on how to proceed with
your warranty claim.
How your claim will be managed
The repair of a defective product qualifying under this warranty will be performed by any authorised Silvan service outlet
within a reasonable time following the delivery of the product, at the cost of the owner, to the service outlet’s place of
business. The product will be repaired or replaced depending on the extent of the problem at the discretion of Silvan and the
Silvan dealer.
Silvan Australia Pty Ltd
264 -266 Greens Rd
Dandenong Sth
Victoria
3164
1300 SILVAN (745 826)
[email protected]
New Product Warranty