Silicon Graphics InfiniteStorage 3104 User Manual Download Page 55

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007-6307-001

Chapter 6

Troubleshooting

This chapter describes troubleshooting for the problems listed below.

Chapter 4

describes use of

the control panel to monitor the overall system status and the status of specific components.

Chapter 5, “Chassis Maintenance”

describes how to replace defective components.

•

“If the System Does Not Power Up” on page 40

•

“System Powers Up But Will Not Boot” on page 40

•

“No Video After System Power Up” on page 41

•

“Memory Errors” on page 41

If you follow all of the prescribed procedures and still need assistance, check with your authorized
support organization.

Summary of Contents for InfiniteStorage 3104

Page 1: ...SGI InfiniteStorage Server 3104 ISS3104 User Guide 007 6307 001 ...

Page 2: ...ent or any contractor thereto it is acquired as commercial computer software subject to the provisions of its applicable license agreement as specified in a 48 CFR 12 212 of the FAR or if acquired for Department of Defense units b 48 CFR 227 7202 of the DoD FAR Supplement or sections succeeding thereto Contractor manufacturer is SGI 46600 Landing Parkway Fremont CA 94538 TRADEMARKS AND ATTRIBUTION...

Page 3: ...007 6307 001 iii Record of Revision Version Description 001 December 2013 Original printing ...

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Page 5: ...s Features 2 Serverboard Features 4 Additional Hardware Components 6 2 System Safety 7 Electrical Safety Precautions 7 General Safety Precautions 9 ESD Precautions 9 Operating Precautions 10 3 Server Installation 11 Unpack the System 11 Prepare for Setup 11 Choose a Setup Location 12 Warnings and Precautions 12 Rack Precautions 12 Server Precautions 13 Rack Mounting Considerations 13 Ambient Opera...

Page 6: ...tem Interface 21 Control Panel Buttons 22 UID Button 22 Reset Button 22 Power Button 23 Control Panel LEDs 23 Universal Information LED 24 NIC1 2 LED 25 HDD LED 25 Power LED 25 Drive Carrier LEDs 26 5 Chassis Maintenance 27 Before You Start 28 Tools and Supplies Needed 28 Left Right and User Position 28 Removing the Chassis Cover 29 Replacing a Power Supply 30 Power Supply Failure 30 Replacement P...

Page 7: ...cing System Fans 36 System Fan Failure 37 Replacement Procedure 37 6 Troubleshooting 39 If the System Does Not Power Up 40 System Powers Up But Will Not Boot 40 No Video After System Power Up 41 Memory Errors 41 A Technical Specifications 43 B BIOS Error Codes 47 ...

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Page 9: ... Inner Rack Rails 16 Figure 3 3 Installing the Server in a Rack 18 Figure 3 4 Installing the Server into a Telco Rack 19 Figure 4 1 Control Panel 21 Figure 4 2 UID Button 22 Figure 4 3 Reset Button 22 Figure 4 4 Power Button 23 Figure 4 5 UID LED 24 Figure 4 6 NIC1 2 LED 25 Figure 4 7 HDD LED 25 Figure 4 8 Power LED 25 Figure 5 1 Replacing a Power Supply Module 31 Figure 5 2 Mounting a Hard Drive ...

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Page 11: ...is Features 2 Table 1 2 Serverboard Features 4 Table 4 1 UID LED States 24 Table 4 2 Drive Carrier LEDs 26 Table A 1 Temperature Humidity and Altitude Specifications 43 Table A 2 Miscellaneous System Specifications 44 Table B 1 BIOS Error Codes 47 ...

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Page 13: ...GI InfiniteStorage Server 3104 ISS3104 It also provides basic troubleshooting and maintenance information as well as important safety and regulatory specifications Audience This guide is written for owners installers system administrators and users of the ISS3104 server It is written with the assumption that the reader has a good working knowledge of computer systems ...

Page 14: ...st to get the server operational Chapter 4 System Interface Describes how you monitor the overall status of the system as well as the activity and health of specific components Chapter 5 Chassis Maintenance Describes how you replace fans disk drives and power supplies Chapter 6 Troubleshooting Describes some basic steps to troubleshoot your system Appendix A Technical Specifications Describes syst...

Page 15: ...cuments whose access require a support contract See Product Support on page xvi Conventions The following conventions are used throughout this document Convention Meaning Command This fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being...

Page 16: ... or organization of this document contact SGI Be sure to include the title and document number of the manual with your comments Online the document number is located in the front matter of the manual In printed manuals the document number is located at the bottom of each page You can contact SGI in any of the following ways Send e mail to the following address techpubs sgi com Contact your custome...

Page 17: ...igure 1 1 It has two main subsystems a 1U server chassis and a single processor serverboard Figure 1 1 The ISS3104 Server This chapter describes the server using the following topics Server Chassis Features on page 2 Serverboard Features on page 4 Additional Hardware Components on page 6 ...

Page 18: ...s designed to support four hot swap SATA hard drives Front control panel The control panel provides you with system monitoring and control LEDs indicate system power HDD activity network activity two CPU overheating fan failure and power failure A main power button and system reset button are also included Cooling system The chassis has an innovative cooling design that features five sets of 4 cm ...

Page 19: ...ront Chassis View Figure 1 3 shows the noteworthy components on the rear of the server chassis Figure 1 3 Rear Chassis View Control panel RESE T 2 1 SATA drives Main power System reset System LEDs DVD ROM drive optional USB ports COM1 port VGA port Ethernet ports IPMI LAN Power supply modules PCI expansion slots with riser cards ...

Page 20: ...vide a six port SATA subsystem which supports RAID 0 1 5 and 10 The SATA drives are hot swappable units Two of the ports support SATA 3 0 6 Gb s while the other four are SATA 2 0 3 Gb s ports Note You must have RAID configured to enable the hot swap capability of the SATA drives SCU SATA An additional SCU SATA controller integrated into the chipset provides four SATA 2 ports RAID 0 1 and 10 are su...

Page 21: ...66 1333 1600 A 1 A 2 B 1 B 2 C 1 C 2 D 1 D 2 PCH A PATSBURG SSB X9SRW F PCI E X8 PCI E X16 PCI E X16 Gen3 PCI E X16 Gen3 PCI E X8 Gen3 PE1 SXB1 SXB2 SATA USB SAS Port 0 3 SAS Port 4 7 SAS 3 0 Gb s 6 0 Gb s For Port 0 1 USB 2 0 4 rear 4 front SPI SIO W83527 op on BMC VGA COM1 External PCI 32 bit LAN i350 PCI E X4 Gen2 Lane 1 2 3 4 Lane 5 Lane 6 DMI2 DMI2 4 GB s ...

Page 22: ...TA Accessories One hard drive backplane Four drive carrier One rackmount kit Important SGI Rackable server systems may sometimes require driver versions that are not included in the original operating system release When required SGI provides these drivers on an SGI Driver CD which may ship with the system or on the system disk pre installed in the factory For more information on this topic check ...

Page 23: ...e power cords The unit has more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with powered on electrical equipment This is to avoid making a complete ...

Page 24: ... recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Mainboard replaceable soldered in fuses Self resetting PTC Positive Temperature Coefficient fuses on the mainboard must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one replaced Contact technical support for details and support Figure 2 1 Ins...

Page 25: ...ircuits and harm you if they come into contact with printed circuit boards or areas where power is present After accessing the inside of the system close the system back up and secure it to the rack unit with the retention screws after ensuring that all connections have been made ESD Precautions Caution Electrostatic discharge ESD is generated by two objects with different electrical charges comin...

Page 26: ...nd the serverboard Operating Precautions The following are two noteworthy operating precautions Ensure that the chassis cover is in place when the server is operating to ensure proper cooling Out of warranty damage to the system can occur if this practice is not strictly followed Please handle used batteries carefully Do not damage the battery in any way A damaged battery may release hazardous mat...

Page 27: ...cide on a suitable location for the rack that supports the weight power requirements and environmental requirements of the server It should be situated in a clean dust free environment that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Place the server rack near a grounded power outlet Refer to Warnings and Precautions on page 12 Prepare for Se...

Page 28: ...arnings and Precautions Rack Precautions Warning Failure to follow the following guidelines can result in serious injury or damage to the equipment Fully loaded the ISS3104 server weighs about 43lbs 19 5 kg Always use proper lifting techniques when your move the server Always get the assistance of another qualified person when you install the sever in a location above your shoulders Extend the lev...

Page 29: ...p the rack s front door and all panels and components on the servers closed when not servicing to maintain proper cooling Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room Therefore consideration should be given to installin...

Page 30: ...able Ground A reliable ground must be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit for example the use of power strips Installing the System into a Rack This section provides information on installing the server into a rack There are a variety of rac...

Page 31: ...tself see Figure 3 1 Two pairs of short brackets to be used on the front side of the outer rails are also included Figure 3 1 Sections of the Rack Rails right side rail shown Note Both chassis rails have a locking tab which serves two functions The first is to lock the server into place when installed and pushed fully into the rack which is its normal position Secondly these tabs also lock the ser...

Page 32: ... 3 Server Installation Installing the Inner Rails As shown in Figure 3 2 both the left and right side inner rails have been pre attached to the chassis Proceed to installing the outer rails Figure 3 2 Inner Rack Rails ...

Page 33: ...talling the Server in a Rack Warning Fully loaded the ISS3104 server weighs about 43 lbs 19 5 kg Always use proper lifting techniques when your move the server Always get the assistance of another qualified person when you install the sever in a location above your shoulders Failure to do so may result in serious personal injury or damage to the equipment You should now have rails attached to both...

Page 34: ...ove is for illustration purposes Always install servers to the rack in a bottom to top fashion To remove the system from the rack completely depress the locking tabs on the chassis rails push the right side tab down and the left side tab up to continue to pull the system out past the locked position ...

Page 35: ... out the front of the rack Larger chassis should be positioned to balance the weight between front and back If a bezel is included on your server remove it Then attach the two front brackets to each side of the chassis then the two rear brackets positioned with just enough space to accommodate the width of the telco rack Finish by sliding the chassis into the rack and tightening the brackets to th...

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Page 37: ...riers to keep you constantly informed of the overall status of the system as well as the activity and health of specific components There are also three buttons on the chassis control panel and an on off switch on the power supply This chapter describes the buttons LED indicators and any corrective action you may need to take Figure 4 1 Control Panel ...

Page 38: ...gure 4 2 UID Button Depressing the UID unit identifier button illuminates an LED on both the front and rear of the chassis for easy system location in large stack configurations The LED will remain on until the button is pushed a second time Another UID button on the rear of the chassis serves the same function Reset Button Figure 4 3 Reset Button Use the reset button to reboot the system ...

Page 39: ... removes the main power but keeps standby power supplied to the system Control Panel LEDs The control panel on the front of the chassis has five LEDs Universal Information LED NIC2 LED NIC1 LED HDD LED Power LED These LEDs provide you with critical information related to different parts of the system This section describes what each LED indicates when illuminated and any corrective action you may ...

Page 40: ...ED State Description Corrective Action Red fast blinks 1x sec Fan failure You might need to replace a fan Red slow blinks 1x 4 sec Power failure Check your power sources Red solid CPU overheat Check for cables obstructing the airflow in the system Ensure the ambient room temperature is not too high Ensure all fans are present and operating normally Ensure that the chassis covers are installed Ensu...

Page 41: ...ity on LAN1 2 when flashing HDD LED Figure 4 7 HDD LED This light indicates SATA and or DVD ROM drive activity when flashing Power LED Figure 4 8 Power LED Indicates power is being supplied to the system s power supply units This LED should normally be illuminated when the system is operating ...

Page 42: ...ructions on replacing failed drives Table 4 2 Drive Carrier LEDs LED Description Green When illuminated this green LED on the front of the SATA drive carrier indicates drive activity A connection to the SATA backplane enables this LED to blink on and off when that particular drive is being accessed Red An illuminated red LED indicates a SATA drive failure If one of the SATA drives fails you should...

Page 43: ... drives Fans Power supplies A trained service technician should install and replace all other components This chapter describes the following chassis maintenance activities Removing the Chassis Cover on page 29 Replacing a Power Supply on page 30 Installing and Removing Hard Disk Drives on page 32 Installing Removing DVD ROM on page 35 Replacing System Fans on page 36 ...

Page 44: ...chassis These include the items described in Chapter 2 System Safety Tools and Supplies Needed Phillips cross head screwdriver Anti static wrist strap and conductive foam pad recommended Left Right and User Position All references to left right front top and bottom assume you are facing the front of the chassis as it would be positioned for normal operation ...

Page 45: ...t until it locks When it locks you will hear a click 2 Depress the two buttons on the top of the chassis to release the top cover and at the same time push the cover away from you until it stops 3 Lift the top cover from the chassis to gain full access to the inside of the server Caution Except for short periods of time do not operate the server without the cover in place The chassis cover must be...

Page 46: ...laced see Universal Information LED on page 24 The power supply modules have a hot swap capability that is you can replace the failed module without powering down the system Replace a failed module with the same model Replacement Procedure Use the following steps to replace a power supply module 1 Unplug the power cord from the failed power supply module 2 To remove the failed power module push th...

Page 47: ...Replacing a Power Supply 007 6307 001 31 Figure 5 1 Replacing a Power Supply Module ...

Page 48: ...ays For this reason even empty carriers without drives installed must remain in the chassis Mounting a Hard Drive in a Drive Carrier Use the following procedure to mount a hard drive in a carrier 1 Place the hard drive carrier on a flat stable surface such as a desk table or workbench 2 Insert a drive into the carrier with the printed circuit board side facing down as shown in Figure 5 2 3 Align t...

Page 49: ...tion Use caution when working around the SATA backplane Do not touch the backplane with any metal objects and make sure no ribbon cables touch the backplane or obstruct the holes which aid in proper airflow Use a hard stable surface when installing the hard drive 2 4 4 SAS SATA hard drive Hard drive carrier ...

Page 50: ...wing the colored handle fully out and use it to pull the unit straight out See Figure 5 3 Figure 5 3 Removing a Hard Drive Notes Your operating system must have RAID support to enable the hot swap capability of the hard drives Regardless of how many hard drives are installed all drive carriers must remain in the drive bays to maintain proper airflow ...

Page 51: ...edure 1 Power down the system 2 Remove the chassis cover See Removing the Chassis Cover on page 29 3 Unplug the power and data cables from the drive you want to remove 4 Locate the locking tab at the rear of the drive It will be on the left side of the drive when viewed from the front of the chassis 5 Pull the tab away from the drive and push the drive unit out of the front of the chassis To add a...

Page 52: ... made up of two fans joined back to back which rotate in opposite directions This counter rotating action generates exceptional airflow and works to dampen vibration levels It is very important that the chassis top cover is properly installed and makes a good seal in order for the cooling air to circulate properly through the chassis and cool the components Figure 5 4 System Fans ...

Page 53: ...has failed 2 Power down the system Removing the power cords is also recommended as a safety precaution 3 Unplug the fan cable from the motherboard and remove the failed blower fan from the chassis 4 Replace the failed fan with an identical 4 cm 12 volt fan 5 Push the new fan into the vacant space in the housing while making sure the arrows on the top of the fan indicating air direction point in th...

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Page 55: ...us and the status of specific components Chapter 5 Chassis Maintenance describes how to replace defective components If the System Does Not Power Up on page 40 System Powers Up But Will Not Boot on page 40 No Video After System Power Up on page 41 Memory Errors on page 41 If you follow all of the prescribed procedures and still need assistance check with your authorized support organization ...

Page 56: ...power Flashes slowly about four seconds on off Power supply has failed Green AC power is present and the server is turned on DC power present Open the system cover remove the air shroud and check to make sure that no obvious short circuits exist between the serverboard and chassis If you must replace the power supply refer to Replacing a Power Supply on page 30 System Powers Up But Will Not Boot I...

Page 57: ...fter trying basic solutions contact your support provider Memory Errors If your system experiences memory related errors try these basic troubleshooting steps to resolve or better identify the problem Confirm that the power supply LED is not indicating an error Shut the system down remove the covers over the serverboard and make sure that all the DIMM modules are properly and fully installed You s...

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Page 59: ...F 1525m 5000ft to 3050m 10 000ft Reduce max temperature 35ºC by 1ºC per 305m 1000ft of altitude above 1525m 5000ft Maximum 10ºC hour 18ºF hour Humidity 20 to 80 Non condensing Maximum 10 relative humidity hour Altitude 3050m 10 000ft While Product Power Off Temperature 5ºC 41ºF to 45ºC 113ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing Altitude 3050m 10 000ft While Product Packaged ...

Page 60: ...r up to 64 GB of ECC UDIMMs SATA Intel on chip controllers support 10 SATA ports two SATA 3 0 ports and 8 SATA 2 0 ports RAID 0 1 5 and 10 are supported Drive Bays Four hot swap drive bays to house four SATA drives Serverboard WIO form factor Dimensions 8 15 x 13 05 in 207 x 331 mm Chassis 1U standard depth rackmount Dimensions WxHxD 17 x 1 7 x 25 6 in 432 x 43 x 650 mm Weight Gross 43 lbs 19 5 kg...

Page 61: ... 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 Safety CSA EN IEC UL 60950 1 Compliant UL or CSA Listed USA and Canada CE Marking Europe California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dioxide Lithium coin cells Special handling for perchlorate material may apply See the webpage www dtsc ca gov hazardou...

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Page 63: ... you should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list correspond to the number of beeps for the corresponding error Table B 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memory...

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