Industrial
Grade
USB
Hub
User’s
Manual
VER:
1.0
‐
11
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Technical Support and Warranty:
QUESTIONS?
SIIG’s
Online Support
has answers! Simply visit our website at
www.siig.com
and click on
Support
. Our online support database is updated daily with new drivers and
solutions. Answers to your questions could be just a few clicks away. You can also submit
questions online and one of our technical support analysts will promptly respond.
SIIG offers one year manufacturer warranty with this product. Please see our web site for more
warranty details. If you encounter any problems with this product, please follow the procedures
below.
A) If it is within the store's return policy period, please return the product to the store where you
purchased from.
B) If your purchase has passed the store's return policy period, please follow these steps to have
the product repaired or replaced.
Step 1:
Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA or fax a
request to 510-657-5962. Your RMA request will be processed, if the product is
determined to be defective, an RMA number will be issued.
Step 2:
After obtaining an RMA number, ship the product.
Properly pack the product for shipping. All software, cable(s) and any other accessories
that came with the original package must be included.
Clearly write your RMA number on the top of the returned package. SIIG will refuse to
accept any shipping package, and will not be responsible for a product returned without
an RMA number posted on the outside of the shipping carton.
You are responsible for the cost of shipping the product to SIIG at the following
address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:____________________
SIIG will ship the repaired or replaced product via Ground in the U.S. and International
Economy outside of the U.S. at no cost to the customer.
