7
Technical Support and Warranty
QUESTIONS?
SIIG
’
s Online Support has answers! Simply visit our web site at
www.siig.com
and click Support. Our online support database is updated daily
with new drivers and solutions. Answers to your questions could be just a few
clicks away. You can also submit questions online and a technical support
analysts will promptly respond.
SIIG offers a 5-year manufacturer warranty with this product. Please see our web
site for more warranty details. If you encounter any problems with this product,
please follow the procedures below.
If it is within the store's return policy period, please return the
product to the store where you purchased from. If your purchase has passed the
store's return policy period, please follow these steps to have the product repaired
or replaced.
Step 1:
Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a
request to SIIG RMA. If the product is determined to be
defective, an RMA number will be issued. SIIG RMA department can also be
reached at (510) 413-5333.
Step 2:
After obtaining an RMA number, ship the product.
•
Properly pack the product for shipping. All accessories that came with
the original package must be included.
•
Clearly write your RMA number on the top of the returned package. SIIG
will refuse to accept any shipping package, and will not be responsible
for a product returned without an RMA number posted on the outside of
the shipping carton.
•
You are responsible for the cost of shipping. Ship the product to the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
________________
•
SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at
no cost to the customer.
