7
Technical Support and Warranty
QUESTIONS?
SIIG
’
s
Online Support
has answers! Simply visit our web site at
www.siig.com
and click
Support
. Our online support database is updated daily with new drivers and
solutions. Answers to your questions could be just a few clicks away. You can also submit
questions online and a technical support analyst will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the
original purchaser and guarantees the product to be free of any defects in materials or
workmanship for two (2) years from the date of purchase of the product. This warranty is
not transferable and is available only to the original purchaser of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having
similar features and functionality) the product if defective in materials or workmanship. This
warranty gives you specific legal rights, and you may also have other rights which vary from
state to state. Please see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where
you purchased it.
B) If your purchase has passed the store's return policy period, please follow these steps to
have the product repaired or replaced.
Step 1:
Submit your RMA request.
Step 2:
After obtaining an RMA number, ship the product.
•
You are responsible for the cost of shipping to SIIG. Ship the product to the following
address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
•
SIIG will ship the repaired or replaced product via Ground in the U.S. and International
Economy outside of the U.S. at no cost to the customer
