10
4-1 Technical Support & RMA
Questions? SIIG’s
On-line Support
has the answers! Simply visit
our web site at
www.siig.com
and click on the
ON-LINE SUPPORT
icon for instant technical support. You may also e-mail us on-line
at:
http:\www.siig.com/technical_support_form.html
If you need additional help, Tech Support Specialists are available
from 8:00 a.m. to 5:00 p.m. Mon. – Fri., PST at
(510) 353-7542.
In order for SIIG’s Technical Support to give you prompt service,
you will need the following information.
Part Number: ______________________________________
Computer Configuration: ___________________________
Return Merchandise Authorization (RMA)
SIIG warrants to the original buyer of the product that the hardware
is free of defects in materials and workmanship for a period of five
years from the date of purchase. If your product fails to be in good
working order during the warranty period, you may return it to SIIG
for repair or replacement at SIIG's option. To return a product:
Step 1: Call SIIG's RMA Department
Call the RMA Department at (510) 413-5333 for a Return Merchandise
Authorization (RMA) number. To get a RMA number, you must
have your product serial number. The serial number is located on
the side of the box it came in and on the back of the product.
Step 2: Complete the RMA form
• Fill out the RMA form and include it with the product.
• Properly pack the product for shipping. All software, cable(s) and
accessories that came with the original package must be included.
• Clearly write your RMA number on the top of the returned package
and on the accompanying RMA form. SIIG will refuse any shipping
package, and not be responsible for a product returned without
a RMA number posted on the outside of the shipping carton.
Step 3: Ship the product
You are responsible for the shipping cost to SIIG at the following
address:
SIIG, Inc. RMA#_______________
6078 Stewart Ave.
Fremont, CA 94538
SIIG will ship the repaired or replaced product via UPS Ground or US
Mail at no cost to you.
