Troubleshooting |
Unable to Find or Open the Device
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4
Troubleshooting
If you experience a problem with your Signal Hound, please try these troubleshooting techniques before
contacting us.
UNABLE TO FIND OR OPEN THE DEVICE
4.1
Ensure the device is plugged in and the green light is on. If it is not, unplug then plug in the device. Once
the green light turns on, use the
File
menu to try to connect the device again.
The Device Light is Green and Still Won’t Connect
4.1.1
This is often the case when the device is plugged in when a PC has been turned on. We recommend
leaving the device unplugged when you turn off your PC. If this is the case, a power cycle will solve this
issue.
A Power Cycle Does Not Fix the Problem
4.1.2
If a power cycle still does not allow you to connect the device, it is possible the device drivers were not
successfully installed. See the
Driver Installation
section for information about the BB60 drivers.
THE DEVICE IS NOT VALID
4.2
In the event the device ceases to operate or becomes corrupted, the application might tell you the device
does not appear to be valid. Before contacting us, attempt to power cycle the device and restart your
computer to ensure nothing else is causing this issue. If the issue persists, please contact us.
5
Calibration and Adjustment
Calibration software is available for the BB60C at no charge, but requires specialized equipment
normally only found in calibration labs. Contact Signal Hound for more information regarding calibration
software and required equipment, or to schedule a calibration.
6
BB60C Specifications
The following preliminary specifications are based on being in the Preset condition, using internal time
base, video processing set for average and power, plus VBW, sweep, gain, and attenuation in the default
auto mode.
Frequency range
9 kHz to 6 GHz