Sierra Profibus DP 600 Series, Instruction Manual, Page: 4 / 32

4
Note and Safety Information
We use caution and warning statements throughout this book to draw your attention to
important information.
Warning! Caution!
This statement appears with information that
is important to protect people and equipment
from damage. Pay very close attention to all
warnings that apply to your application. This statement appears with information that is
important for protecting your equipment and
performance. Read and follow all cautions that
apply to your application.
Receipt of System Components
When receiving a Sierra mass flow meter, carefully check the outside packing carton for
damage incurred in shipment. If the carton is damaged, notify the local carrier and submit a
report to the factory or distributor. Remove the packing slip and check that all ordered
components are present. Make sure any spare parts or accessories are not discarded with
the packing material. Do not return any equipment to
the factory without first contacting
Sierra Customer Service
.
Technical Assistance
If you encounter a problem with your flow meter, review the configuration information for
each step of the installation, operation, and
setup procedures. Verify that your settings
and adjustments are consistent with factory recommendations. Installation and
troubleshooting information can be found in the
SteelMass™ 640S
and
FlatTrak™ 780S
(includes 760S and 780S-UHP) Series product manuals.
If the problem persists after following the troubleshooting procedures outlined in the 640S or
780S product manuals, contact Sierra Instruments by fax or by E-mail (see inside front
cover). For urgent phone support you may call (800) 866-0200 or (831) 373-0200 between
8:00 a.m. and 5:00 p.m. PST. In Europe, contact Sierra Instruments Europe at +31 20
6145810. In the Asia-Pacific region, contact Sierra Instruments Asia at +86-21-58798521.
When contacting Technical Support, make sure to include this information:

The flow range, serial number, and Sierra order number (all marked on
the meter nameplate)

The software version (visible at start up)

The problem you are encountering and any corrective action taken

Application information (gas, pressure, temperature and piping configuration)
!
