9
Unable to connect?
1. Check the physical connection of the AirCard 319U.
(Remove and reinsert it.)
2. Try another USB port. Do not use a hub or any external
equipment.
If you are still unable to connect, look for additional
troubleshooting tips online at
www. telusmobility.com
under Support.
Once connected, what do I do if I have trouble
with my email account or Internet browser?
1. Check the browser settings:
a. Select
File
. Ensure there is no check mark next to
“Work Offl ine”.
b. Select
Tools > Internet Options
.
• General
tab. Delete Cookies and Temp fi les, and
clear History.
• Privacy
tab. Disable the Pop-up Blocker.
• Connections tab > LAN
settings. Ensure that all
check boxes are clear (no check marks).
• Advanced
tab. Restore Default settings.
2. Consult the help systems on your email or Internet
browser to fi nd troubleshooting help specifi c to what
you are doing.
