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Siemens XQG100-WG56A6B00W User Manual And Installation Instructions Download Page 44

en 

Cleaning and servicing

44

6.

Insert and close the service flap.

2

1

17.4 Cleaning the intake

opening in the rubber
gasket

Regularly check the intake opening
in the rubber gasket for any block-
ages and clean the intake opening.

1.

Open the appliance door.

2.

Remove any blockages from the
intake opening.

Note: 

Do not use any sharp or poin-

ted objects.

Summary of Contents for XQG100-WG56A6B00W

Page 1: ...G100 WG56A6B00W en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ... the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 21 8 Buttons 24 9 Programmes 27 10 Accessories 32 11 Laundry 32 11 1 Preparing the laundry 32 12 Detergents and care products 33 13 Basic operation 33 13 ...

Page 3: ... settings 39 15 7 Remote start 39 15 8 Remote diagnostics 39 15 9 Data protection 39 16 Basic settings 40 17 Cleaning and servicing 40 17 1 Cleaning the drum 40 17 2 Cleaning the detergent drawer 40 17 3 Cleaning the drain pump 41 17 4 Cleaning the intake open ing in the rubber gasket 44 18 Troubleshooting 45 18 1 Emergency release 53 19 Transportation storage and disposal 53 19 1 Removing the app...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the i...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...to the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent ...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ...such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kP...

Page 11: ... the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme d...

Page 12: ... op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 32 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disa...

Page 13: ...rktop that is securely con nected to adja cent cabinets Required niche width 60 cm Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage the appli ance and frozen hoses may burst Do not install the appliance out doors or in areas where there is a risk of frost 4 4 Removing the transit bolts The appliance is se...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ...t is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using a WAF 1...

Page 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 55 2 Check the mains plug is inserted properly ...

Page 17: ... 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 41 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transport struts 8 Transit bolts Page 13 ...

Page 18: ...rtment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 3 2 4 1 1 1 Programmes 2 Programme selector Page 33 3 Buttons Page 24 4 Display Page 21 5 4 Operating logic Main menu To select programme s...

Page 19: ...ng is activated the display shows The selection does not need to be confirmed again The sub menu closes automatically after a few seconds Before using for the first time 6 Before using for the first time Before using for the first time Prepare the appliance for use 6 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water ...

Page 20: ...ergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the pro gramme a The display shows the remaining programme duration 8 Start the first wash cycle or press to switch off the appliance Basic operation Page 33 ...

Page 21: ...n or programme time remaining 10 h 1 Ready in time Buttons Page 24 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 0 1600 Spin speed Set spin speed in rpm Buttons Page 24 0 No spin cycle draining only 90 C Temperature Set temperature in C Buttons Page 24 cold Navigation Selecting settings Operating logic Page 18 Other programme settings Activate deactivate or...

Page 22: ...g is activated Buttons Page 26 Rinse Hold Rinse Hold is activated Buttons Page 25 Silent Wash Silent Wash is activated Buttons Page 25 Baby food The stain type is activated Blood The stain type is activated Egg The stain type is activated Strawberry The stain type is activated Soil and sand The stain type is activated Grass The stain type is activated Coffee The stain type is activated Cosmetics T...

Page 23: ...Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 36 Wi Fi The appliance is not connected to your home network Home Connect Page 36 Dosage _ 50 1 Dosing recom mendation The recommended dosage for detergent Note The dosing recommendation indic ates the load capacity that should be used for the relevant det...

Page 24: ...iple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain O Air Wash In tensity Intensity Select the intensity of the active oxy gen treatment Use the normal intensity level for lighter odours Use the intensive level for stronger odours e g cigarette or kitchen smells Finish in Up to 24 hours Set the programme end The programm...

Page 25: ...y Extra Rinse Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Resuming the programme when the programme status is Rinse Hold Page 36 Silent ...

Page 26: ...laundry remains in the water for longer For laundry with particularly stubborn soiling Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hung out on a washing line ...

Page 27: ...00 rpm 4 0 Large items Wash items made from synthetic or blended fab rics Suitable for large items of laundry e g bedding throws sofa covers bed covers and easy care cur tains Note Do not machine wash items that have lace embroidery or glued on or sewn on decorative ele ments Programme setting Max 60 C Max 1200 rpm 4 0 Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable ...

Page 28: ...ves the items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1600 rpm Spin Spin and drain the water Do not use fabric softener Programme setting Max 1600 rpm More Set additional programmes The additional programmes can be found in this programme overvi...

Page 29: ...ports and leisure items made from synthetic fibres microfibre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry Programme setting Max 40 C Max 800 rpm 2 0 Down Wash pillows duvets or clothing stuffed with down and fillings with synthetic fibres Wash large items separately Use a detergent that is sui...

Page 30: ...s bleach for cleaning the drum Halve the amount of deter gent to avoid foaming Rinse the drum to remove hair and fluff Do not use fabric softener Do not use liquid detergent or detergent that is in tended for woollens or delicates Note The drum cleaning indicator will flash to re mind you if you have not used a programme at 60 C or higher for a long time Quick 15 Wash items made from cotton or syn...

Page 31: ... before loading the laun dry Tip The programme does not remove stains or sweat odours In this programme you can select the intensity of the active oxygen treatment Buttons Page 24 1 0 O Anti Mites Wash items made from cotton linen or synthetic or blended fabrics Suitable for strict hygiene requirements The laundry is treated with active oxygen before the wash cycle and before the final rinse cycle...

Page 32: ...ing in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use ...

Page 33: ...Basic operation 13 Basic operation Basic operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group cn 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Press The switch on process takes a few seconds Note ...

Page 34: ...ared Laundry Page 32 1 Open the door Make sure that the drum is empty 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 5 Using a measuring aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 3 Insert t...

Page 35: ...ion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a If you start a programme with act ive oxygen the drum lights up after the programme starts and the mist that is created can be seen 13 9 Adding laundry Note If you a start a programme with active oxygen you cannot add any laundry after the progra...

Page 36: ...ur appliance against being operated unintentionally using the controls 14 1 Activating the childproof lock Press and hold the two Child Lock 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appli...

Page 37: ...ction manual and make sure that they are also ob served when operating the appli ance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home Connect app 15 1 Connecting the appli ance to a WLAN home network Wi Fi with WPS function Requirements Your router has a WPS fun...

Page 38: ...The connection pro cess may take up to 60 seconds 6 Open the Home Connect app on your mobile device and carry out the steps in the app 7 In the Home Connect app enter the network name SSID and password key for your home net work 8 Carry out the steps in the Home Connect app to connect the appliance a If the display shows Connected and lights up permanently the appliance is connected to the Wi Fi h...

Page 39: ... appli ance door is open Requirements The appliance is connected to your Wi Fi home network The appliance is connected to the Home Connect app A programme is selected Press If you press and hold the button for at least 3 seconds the Home Connect menu opens If you briefly press the button the appliance is enabled for remote start via the Home Connect app If you open the appliance door the function ...

Page 40: ... the appliance to meet your needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group cn Cleaning and servicing 17 Cleaning and servi cing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Note You can find further...

Page 41: ...sh and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 17 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply ...

Page 42: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 43: ...se particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that both impellers can turn 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the p...

Page 44: ...4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 45: ...lay goes out and Start Reload flashes Energy saving mode is active Press any button a The symbol lights up again E 36 25 26 Drain pump is blocked Cleaning the drain pump Page 41 E 38 25 26 Drain pump is blocked Cleaning the drum Page 40 if the fault is displayed again Cleaning the drain pump Page 41 Inlet opening of the rubber gasket is blocked Cleaning the intake opening in the rubber gas ket Pag...

Page 46: ... Reload to start the programme Childproof lock is activated Deactivating the childproof lock Page 36 Finish in is activated Check whether Finish in is activated Buttons Page 24 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme The door cannot be opened Rinse Hold is activated Continue the programme by selec...

Page 47: ...ver is not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed ...

Page 48: ...the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts ...

Page 49: ... Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has ...

Page 50: ...programmes that are suitable for the type of fabric Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low s...

Page 51: ... on the laundry Brush out the laundry after washing and drying HomeConnect is not working correctly Different causes are possible Go to www home connect cn No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 38 Wi Fi is activated but a connection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the applia...

Page 52: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 40 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 53: ... dispose of old appliances 19 1 Removing the appliance Note More detailed instructions for use can be found on www siemens home bsh group cn or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 41 6 Detach the hoses 19 2 Ins...

Page 54: ... The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU Customer Service 20 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in y...

Page 55: ...d 10 0 kg Mains voltage 220 V 50 Hz Minimum in stallation protec tion 10 A Nominal power 2300 W 1 Depending on the appliance spe cifications Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the wa ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cable 210 cm Permissible oper ating conditions in accordance with GB T 4288 Ambient tem perature 0 ...

Page 56: ...r rent emissions equipment input current 16 A per phase GB 12021 4 Maximum allow able values of grades of energy efficiency and water efficiency for household electric washing machines GB 4706 24 Safety of house hold and similar electrical appli ances Particu lar requirements for washing ma chines ...

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Page 60: ...mbH Carl Wery Straße 34 81739 München GERMANY 总经销商 博西家用电器 中国 有限公司 地址 中国江苏省南京市鼓楼区清江南路18号3幢 客户服务热线 400 889 9999 客户服务电子邮箱 careline china bshg com www siemens home bsh group cn Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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