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Customer service
If you cannot rectify the fault yourself,
Faults, what to do?
, please contact our customer service. We will always
finds a suitable solution to avoid unnecessary visits by
technicians.
Please give customer service the product number (E-Nr.) and the
production number (FD) of the appliance.
Rely on the competence of the manufacturer.
Contact us. You can therefore be sure that the repair is carried
out by trained service technicians who carry original spare parts.
Display panel/indi-
cator lights do not
function while the
appliance is running.
– Power failure?
– Fuse tripped? Switch on/replace fuse.
– If the fault occurs repeatedly, call customer service.
The programme
takes longer than
usual.
– Not a fault – unbalanced load detection system adjusts imbal-
ance by repeatedly distributing the washing.
– Not a fault – foam detection system active – several rinse cycles
are switched on.
Detergent residue
on the washing.
– Occasionally phosphate-free detergents contain water-insoluble
residue.
– Select
Rinsing
or brush the laundry after washing.
In the pause status
Ü
(Start/Pause)
flashes very quickly
and a signal sounds.
– Water level too high. Washing cannot be reloaded. Immediately
close washing machine door.
– Select
Ü
(
Start
/Pause) to continue the programme.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
– Switch off the appliance and pull out the mains plug.
– Turn off the tap and call customer service.
Faults
Cause/Remedy
These instructions can
be found on: inside of
washing machine
door */open service
flap * and rear of the ap-
pliance.
* depending on model
Product number
Production number
(1U
)'