Troubleshooting
en
63
Fault
Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the
Spin
programme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the
Spin
programme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Start the
Rinse
programme.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
"Activating Wi-Fi on the appliance", Page 45
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1.
Ensure that the home network is available.
2.
Reconnect the appliance to the home network.
→
"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 43
"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 43
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1.
Connect the water supply hose correctly. Connect-
ing the water inlet hose
2.
Tighten the screw connection.
Summary of Contents for WM14XMH0EU
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