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Troubleshooting

54

Fault

Cause and troubleshooting

"E:36 / -25 / -26"

Drain pump is blocked.

→ 

"Cleaning the drain pump", Page 48

"E:38 / -25 / -26"

Drain pump is blocked.

→ 

"Cleaning the drum", Page 46

if the fault is displayed again,

→ 

"Cleaning the drain pump", Page 48

Inlet opening of the rubber gasket is blocked.

→ 

"Cleaning the intake opening in the rubber gas-

ket", Page 50

The water pressure is low.
No remedial action possible.
The filter in the water inflow is blocked.

Clean the water inflow filter → 

Page 51

.

The tap is turned off.

Turn on the tap.

The water inlet hose is kinked or jammed.

Ensure that the water inlet hose is not kinked or
jammed.

"E:35 / -10"

There is water in the base trough.

Turn off the water tap.

Call the after-sales service. 
→ 

"Customer Service", Page 64

The appliance is leaking.

Turn off the water tap.

Call the after-sales service. 
→ 

"Customer Service", Page 64

Detergent dosage is too high.

Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

 lights up.

The temperature is too high.

Wait until the temperature has dropped.

→ 

"Cancelling the programme", Page 39

Water level is too high.

Start the 

Drain

 programme.

Laundry is caught in the door.

Summary of Contents for WM14VMHADN

Page 1: ...e WM14VMHADN en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ... drawer 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 24 9 Accessories 32 10 Before using for the first time 32 10 1 Starting an empty washing cycle 32 11 Laundry 33 11 1 Preparing the laundry 33 11 2 Sorting laundry 34 11 3 Degrees of soiling 34 11 4 Care symbols on the care labels 34 12 Detergents and care products 35 12 1 Detergent recommendation 35 12 2 Detergent dosage 35 13 Basic...

Page 3: ...44 16 Basic settings 45 16 1 Overview of basic settings 45 16 2 Changing the basic set tings 46 17 Cleaning and servicing 46 17 1 Tips on appliance care 46 17 2 Cleaning the drum 46 17 3 Cleaning the detergent drawer 46 17 4 Descaling 47 17 5 Cleaning the drain pump 48 17 6 Cleaning the intake open ing in the rubber gasket 50 17 7 Cleaning the water outlet hose at the siphon 50 17 8 Cleaning the w...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ... as adapters exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low t...

Page 11: ...a programme the display shows the expected consumption Add Page 35 detergent based on the laundry s degree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light t...

Page 12: ...g the appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting t...

Page 13: ...w for fixing the water out let hose 4 Cover caps 5 Connection adapter 4 3 Requirements for the in stallation location Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a...

Page 14: ...an 40 Tilt the appliance carefully Installation loca tion Requirements On a base Secure the appli ance with fixing brackets Page 32 On a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick Installation loca tion Requirements In a kitchen unit A niche width of 60 cm is re quired Only install ...

Page 15: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Page 16: ...points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nec...

Page 17: ... feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sectio...

Page 18: ...1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 8 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 48 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 8 Water inlet hose Page 16 ...

Page 19: ...in wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 4 1 1 3 1 Programmes Page 24 2 Programme selector Page 36 3 Buttons Page 22 4 Display Page ...

Page 20: ... in time The programme end has been set and the remaining number of hours is displayed Buttons Page 22 9 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Prewash Programme status Wash Programme status Ri...

Page 21: ...gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption Wi Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 40 Energy manager The appliance is connected to the smart energy system energy manager Co...

Page 22: ...s Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Ready in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed C Temperature Selection 90 C Adjust the temperature in C Spin Speed Reduction 1400 A...

Page 23: ...he control panel to prevent unwanted or accidental operation If the childproof lock is activated and the appliance has been switched off the childproof lock remains activated Childproof lock Page 40 Spin Speed Reduction Basic settings Change the basic settings for the ap pliance Changing the basic settings Page 46 Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily s...

Page 24: ... programme selection Care symbols on the care labels Page 34 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 varioSpeed Rinse Hold Cotton Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laun dry when you activate varioSpeed If varioSpeed is activated the maximum load capacity is re...

Page 25: ...up to 60 C as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the washing temperature is automatically ad justed depending on the load size in order to achieve the best possible energy efficiency with the best possible washing result You cannot change the washing...

Page 26: ...cs 4 60 1200 Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicate Silk Wash delicate washable items made from silk viscose and syn thetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eye lets or clips in a mesh laundry bag 2 40 800 1 Programme setting ...

Page 27: ...ade from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laun dry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the wa ter activate 0 The laundry is not spun 1400 1 Programme setting ...

Page 28: ...n the fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a deter gent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates 1200 1 Programme setting ...

Page 29: ...gramme at 60 C or higher for a long time Outdoor Wash all weather and outdoor clothing with membrane techno logy and water resistant equip ment Use a detergent for outdoor fab rics Do not use fabric softener 2 40 800 power Speed 59 Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly and normally soiled laundry Optimum washing results in un der an hour 5 40 1400 1...

Page 30: ...ments Note Once the set temperature has been reached it remains constant throughout the washing process 6 5 60 1400 Shirts Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Tip In order to avoid creasing in your laundry you can activate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are st...

Page 31: ...sh shirts and blouses made from silk or delic ate fabrics Super 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate varioSpeed The maximum load is reduced to 2 kg 4 40 1200 1 Programme setting ...

Page 32: ...ng for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections...

Page 33: ...ge 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips...

Page 34: ... first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are vis ible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used for up to one w...

Page 35: ... Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or linen Cotton From cold up to 90 C Detergent for colours without bleach or op tical brighteners Coloured fabrics made from linen or cotton Cotton From cold up to 60 C Detergent for col ours delicates without optical brighteners Coloured fabrics made from easy care ...

Page 36: ...dness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation 13 Basic operation Basic operation 13 1 Switching on the appli ance Press It may take a few seconds for the appliance to switch on Note The drum is lit up after the door is opened and closed and once the programme has started The light goes out autom...

Page 37: ...that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 24 Requirement The laundry is pre pared and sorted Laundry Page 33 1 Open the door Make sure that the drum is empty 2 Load the laundry unfolded into the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 5 Using a measuring aid for liquid detergent If you order the ...

Page 38: ...etergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and care product 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 19 3 If required add the care product 4 Push in the detergent drawer 13 8 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first...

Page 39: ...ime Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Press 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain programme 3 Remove the l...

Page 40: ... Connect Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You...

Page 41: ...4 If the display shows Err the appli ance is not connected to the home network Check whether your appliance is in range of your home network Reconnect the appliance to the WLAN home network Wi Fi with WPS function 5 Connect your appliance to the Home Connect app Page 42 15 2 Connecting the appli ance to a WLAN home network Wi Fi without WPS function If your router does not have a WPS function you ...

Page 42: ... Home Connect app Page 42 15 3 Connecting your appli ance to the Home Con nect app Requirements The appliance is connected to the WLAN home network Wi Fi The Home Connect app is open and you have logged on 1 Set the programme to position 3 a The display shows APP 2 Press a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Connect app carry out the last s...

Page 43: ...stem energy manager a If the time changes on the display e g to 8 h the smart energy sys tem energy manager has estab lished a time at which your appli ance can start a If the smart energy system energy manager does not start the appli ance within the set time the appli ance will start the programme itself before the set time period ends The programme ends when the time period ends Note Flex Start...

Page 44: ... your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local website www home con nect com 15 10 Data protection Plea...

Page 45: ...n your appliance Basic setting Programme posi tion Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the pro gramme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deac tivate the reminder to clean the drum ...

Page 46: ...c Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 17 2 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appli...

Page 47: ... and a brush and then dry them 5 Fit the insert and lock it into place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 17 4 Descaling ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service ...

Page 48: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 49: ...g cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 48 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ...

Page 50: ...al position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap 17 6 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the door 2 Check the intake opening for blockages and remove any block ages Note Do not use any sharp or poin ted objects 17 7 Cleaning t...

Page 51: ...ptying the water inlet hose In order to clean the filter first empty the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and ...

Page 52: ...en Cleaning and servicing 52 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks ...

Page 53: ...y button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 48 The water outlet hose is connected too high Install the water outlet hose at a maximu...

Page 54: ...e that the water inlet hose is not kinked or jammed E 35 10 There is water in the base trough Turn off the water tap Call the after sales service Customer Service Page 64 The appliance is leaking Turn off the water tap Call the after sales service Customer Service Page 64 Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ...

Page 55: ... There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 40 is activated Check whether is activated Buttons Page 22 Laundry is caught in the door 1 Open the door ag...

Page 56: ...n the programme status is Rinse Hold Page 39 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor...

Page 57: ... by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is b...

Page 58: ...etection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose ...

Page 59: ... wash cycle reduce the amount of laundry being loaded The wrong programme is selected for the type of fab ric Select the programmes that are suitable for the type of fabric Programmes Page 24 Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe...

Page 60: ...idue on the damp washing Detergents may contain water insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying HomeConnect is not working correctly Different causes are possible Go to www home connect com No connection t...

Page 61: ...t hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 46 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 62: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 19 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 51 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 63: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 64: ...Depending on the model the rating plate is located On the inside of the door On the inside of the maintenance flap On the rear of the appliance Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly 20 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s w...

Page 65: ...00 93 0 62 1400 53 00 Cotton 40 C 9 0 3 58 1 270 100 0 44 1400 53 00 Easy Care 40 C 4 0 2 30 0 770 56 0 43 1200 29 00 Mix 40 C 4 0 1 03 0 640 43 0 41 1400 52 00 Wool 30 C 2 0 0 41 0 200 40 0 24 800 32 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used fluc tuations in the power supply and the selected ad...

Page 66: ...address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label Decl...

Page 67: ...Declaration of Conformity en 67 BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 68: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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