Siemens WM14UT93GB User Manual And Installation Instructions Download

Page: 39 / 52

Troubleshooting

Fault

Cause and troubleshooting

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 46

"E:30/-20"

Solenoid valve defective.

▶

Call the after-sales service.
→

"Customer Service", Page 46

Detergent dosage is too high.

▶

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

Additional water is added.

▶

Do not add any extra water to the appliance while it
is operating.

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker in the fuse box has tripped.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed

Start/Reload

▶

Press

Start/Reload

Door is not closed.

Close the door.

Press

Start/Reload

to start the programme.

Childproof lock is activated.

▶

→

"Deactivating the childproof lock", Page 32

Ready In

is activated.

▶

Check whether

Ready In

is activated.

→

"Buttons", Page 23

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

Start/Reload

to start the programme.

The door cannot
be opened.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 31

Water level is too high.

Summary of Contents for WM14UT93GB

Page 1: ...e WM14UT93GB en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...nnecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 24 10 Accessories 28 11 Laundry 28 11 1 Preparing the laundry 28 12 Detergents and care products 29 13 Basic operation 29 1...

Page 3: ...ergent drawer 33 16 3 Cleaning the drain pump 33 17 Troubleshooting 37 17 1 Emergency release 45 18 Transportation storage and disposal 45 18 1 Removing the appliance 45 18 2 Inserting the transit bolts 45 18 3 Using the appliance again 45 18 4 Disposing of old appliance 46 19 Customer Service 46 19 1 Product number E Nr and production number FD 46 20 Consumption values 48 21 Technical specificati...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kP...

Page 11: ...mount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tu...

Page 12: ...ge or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 28 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cycle The delivery consists...

Page 13: ...th 60 cm Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage the appli ance and frozen hoses may burst Do not install the appliance out doors or in areas where there is a risk of frost 4 4 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 28 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 28 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 48 2 Check the mains plug is inserted properly ...

Page 17: ...appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 33 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Page 18: ...main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes 2 Programme selector Page 29 3 Display Page 20 4 Buttons Page 23 ...

Page 19: ...ll out the detergent drawer 4 Pour approx 1 litre of tap water into compartment II 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the pro gramme a The displa...

Page 20: ... in time Buttons Page 23 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 0 1400 Spin speed Set spin speed in rpm Buttons Page 23 0 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted or conti...

Page 21: ...ption High energy consumption Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 32 Voltage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltag...

Page 22: ...en Display 22 Display Designation More information Tap No water pressure The water pressure is too low E 35 10 1 Error Error code error display signal 1 Example ...

Page 23: ...f hours Once the programme has started the programme duration is displayed Temp C 90 C Adjust the temperature in C Spin Speed 0 1400 rpm Adjust the spin speed or deactivate the spin cycle If 0 is selected the water is not drained and the spin cycle is deactiv ated The laundry stays wet inside the drum 3 sec Activate Deactivate Childproof lock Page 32 Start Reload Multiple selection Basic settings ...

Page 24: ...her The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature canno...

Page 25: ...s or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0...

Page 26: ...ter resistant equipment Suitable for washing and then waterproofing Use a detergent for outdoor fabrics Use a waterproofing agent that is suitable for ma chine washing Do not use fabric softener Place the detergent for outdoor fabrics in compart ment II in the detergent drawer and the waterproof ing agent in the compartment Detergent drawer Page 18 After treat the laundry in accordance with the ma...

Page 27: ...atures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that contains bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is in tended for woollens or delicates Rapid 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled lau...

Page 28: ...w siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Ve...

Page 29: ...n the appliance Basic operation 13 Basic operation Basic operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Turn the programme selector to a pro...

Page 30: ...use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards 3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer 13 7 Adding detergent and care product Notes Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Observe the information about ...

Page 31: ...me is paused 2 Press Ready In repeatedly until the display indicates the desired Ready in time 3 Press Start Reload The changed Ready in time is ac tivated 13 10 Adding laundry 1 Press Start Reload The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Open the appliance door 3 Add or remove laundry 4 Close the appliance door 5 Press S...

Page 32: ... configure the appliance to meet your needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com Cleaning and servicing 16 Cleaning and servi cing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Note You can f...

Page 33: ... and in sert with water and a brush and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from t...

Page 34: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 35: ...rain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap 5 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 ...

Page 36: ...ing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 24 ...

Page 37: ... mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 33 The water outlet hose is connected too high Install the water...

Page 38: ...trol system detects an un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible flashes Voltage under usage may cause extension of a pro gramme No remedial action possible lights up The temperature is too high Wait until the temperatur...

Page 39: ... in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Start Reload Press Start Reload Door is not closed 1 Close the door 2 Press Start Reload to start the programme Childproof lock is activated Deactivating the childproof lock Pag...

Page 40: ...t a maximum height of 1 metre Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any ...

Page 41: ...the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts ...

Page 42: ...m Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has...

Page 43: ...tergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run a wash cyc...

Page 44: ... on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw con...

Page 45: ...dispose of old appliances 18 1 Removing the appliance Note More detailed instructions for use can be found on www siemens home bsh group com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 33 6 Detach the hoses 18 2 Ins...

Page 46: ...ustomer Service 19 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your applia...

Page 47: ...Customer Service en 47 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 48: ... 9 0 3 28 1 350 90 0 45 1400 52 00 Cot tons 60 C 9 0 3 28 1 450 90 0 55 1400 52 00 Easy Care 40 C 4 0 2 28 0 780 61 0 44 1200 27 00 Mixed Fab rics 40 C 4 0 0 59 0 620 44 0 41 1400 53 00 Wool 30 C 2 0 0 40 0 200 40 0 22 800 25 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used fluc tuations in the power s...

Page 49: ...able 210 cm 1 Depending on the appliance spe cifications You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for models The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively...

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Page 52: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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