Siemens WM14URHIDN User Manual And Installation Instructions Download Page 48

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Troubleshooting

Fault

Cause and troubleshooting

The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.

Note:

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

▶

Start the

Centrifugering

programme.

Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.

▶

Redistribute the laundry in the drum.

Note:

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

▶

Start the

Centrifugering

programme.

Detergent residue on
the damp washing.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Start the

Skylning

programme.

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

Home Connect is not
working properly.

Different causes are possible.

▶

Go to www.home-connect.com.

No connection to the
home network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appliance", Page 34

Wi-Fi is activated but a connection to your home net-
work cannot be established.

Ensure that the home network is available.

Reconnect the appliance to the home network.
→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) with WPS function", Page 33

→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) without WPS function", Page 33

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

Connect the water supply hose correctly.
→

"Connecting the water inlet hose", Page 14

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly.
→

"Water outlet connection types", Page 15

Summary of Contents for WM14URHIDN

Page 1: ...e WM14URHIDN en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...pliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 24 10 Accessories 28 11 Laundry 28 11 1 Preparing the laundry 28 12 Detergents and care products 29 13 Basic operat...

Page 3: ...ance 34 15 6 Resetting the appliance network settings 34 15 7 Remote start 35 15 8 Data protection 35 16 Basic settings 35 17 Cleaning and servicing 36 17 1 Cleaning the drum 36 17 2 Cleaning the detergent drawer 36 17 3 Cleaning the drain pump 37 18 Troubleshooting 40 18 1 Emergency release 50 19 Transportation storage and disposal 50 19 1 Removing the appliance 50 19 2 Inserting the transit bolt...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ... dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 28 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 28 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 28 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 53 2 Check the mains plug is inserted pro...

Page 17: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 37 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Page 18: ...ing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 1 1 Programmes Page 24 2 Programme selector Page 29 3 Buttons Page 22 and dis play Page 20 5 4 Operating logic Some areas of the display respond to touch You can activate settings by p...

Page 19: ... cycle without any laundry 1 Press The switch on process takes a few seconds 2 Set the Tromlerengøring pro gramme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of tap water into compartment II 6 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not us...

Page 20: ...emaining 10 1 Ready in time Buttons Page 22 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rinse cycles are activated Buttons Page 23 Energy consump tion Energy consumption for the selected pro gr...

Page 21: ...ome Connect Page 32 Voltage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The p...

Page 22: ...m movement and soaking time are all adjusted to suit the type of stain Ready In Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 Temper ature 90 C Adjust the temperature in C 1400 Spin Speed 1400 rpm Adjust the spin speed o...

Page 23: ...arly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The...

Page 24: ...rformance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in t...

Page 25: ...gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Skylning Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Centrifugering Udpumpning Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Hygiejne Hygiene Wash hard wea...

Page 26: ...ent Use a detergent for outdoor fabrics Do not use fabric softener Programme setting Max 40 C Max 800 rpm 2 0 Strygelet plus Easy Care Plus Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Tromler engøring Drum Clean Cleaning and caring for the drum Use ...

Page 27: ...per 15 30 Rapid 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 Speed activated 2 Washing not possible ...

Page 28: ...MZ20490 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laund...

Page 29: ...x pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens ho...

Page 30: ...uirement The laundry is pre pared Laundry Page 28 1 Open the door Make sure that the drum is empty 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 6 Inserting the measuring aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re m...

Page 31: ...me first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 13 10 Adding laundry 1 Press The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry...

Page 32: ...Home Connect Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com The Home Connect se...

Page 33: ...the Wi Fi home network a If the display shows con and lights up permanently the appli ance is connected to the Wi Fi home network 4 If the appliance is not connected to the Wi Fi home network the dis play shows Home Connect Error Check whether the appliance is within the range of the Wi Fi home network Reconnect the appliance to the Wi Fi home network with WPS function 5 Connect the appliance to t...

Page 34: ...ments The appliance is connected to the WLAN home network Wi Fi The Home Connect app is open and you have logged on 1 Set the programme to position 3 a The display shows APP 2 Press a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Connect app carry out the last steps in the Home Connect app a If the display shows con the appli ance is connected to the...

Page 35: ...eactivate the function press 15 8 Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communica...

Page 36: ...ures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Tromlerengøring pro gramme without laundry and using all purpose washing powder 17 2 Cleaning the detergent dr...

Page 37: ...he drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 38: ...ain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 37 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of tw...

Page 39: ...cal position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Udpumpning pro gramme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Pa...

Page 40: ...mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 The water outlet hose is connected too high Install the water ...

Page 41: ...mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle E 30 10 and or The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked o...

Page 42: ...mount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 31 Water level is too high Select a suitable programme for draining Programmes Page 24 flashes Door is not closed 1 Close the door 2 Press to start the programme Laundry is caught in the door 1 Open the door again 2 Remove any ...

Page 43: ...ramme Childproof lock is activated Deactivating the childproof lock Page 32 is activated Check whether is activated Buttons Page 22 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The door cannot be opened is activated Continue the programme by selecting Centrifuger ing or Udpumpning and pressing The temperature is to...

Page 44: ...0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 14 The pump cap is not fully screwed in Ensure t...

Page 45: ...ferent sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts This is caus...

Page 46: ... drum Different sized items of laundry distribute themselves better during the spin cycle Start the Centrifugering programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detect...

Page 47: ...suitable for the type of fabric Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selecte...

Page 48: ...osit on the laundry Brush out the laundry after washing and drying Home Connect is not working properly Different causes are possible Go to www home connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 34 Wi Fi is activated but a connection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the a...

Page 49: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 36 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 50: ...the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 37 6 Detach the hoses 19 2 Inserting the transit bolts Secure the appl...

Page 51: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 52: ...en Customer Service 52 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 53: ...0 00 Bomuld 60 C 9 0 3 44 1 750 98 0 60 1400 50 00 Stryge let 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C 4 0 1 05 0 640 44 0 42 1400 53 00 Uld 30 C 2 0 0 41 0 300 48 0 29 800 26 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used fluc tuations in the power supply and the selected additional functions...

Page 54: ...f the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 23 Declaration of Con formity BSH Hausgeräte GmbH hereby de clares that the appliance with Home Connect functionality conforms to the basic requirements and other relev ant provisions of Directive 2014 53 EU A detailed RED ...

Page 55: ......

Page 56: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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