Siemens WM14SO8DN User Manual And Assembly Instructions Download Page 61

Page: 61 / 68

Troubleshooting

Fault

Cause

troubleshooting

Insufficient cleaning.

Unsuitable detergent added
to the dispenser of the intelli-
gent dosing system.

Check whether the detergent used
is suitable.

→

"Detergents and care products",

Page 36

Drain the dispenser.

→

"Cleaning the detergent drawer",

Page 44

Clean the dispenser.

Refill the dispenser.

→

"Filling the dispenser", Page 41

Leakage

Fault

Cause

troubleshooting

Water is leaking out at the
water inlet hose.

Water inlet hose is not cor-
rectly/securely connected.

Connect the water supply hose cor-
rectly. Connecting the water inlet
hose

Tighten the screw connection.

Water is leaking out at the
water outlet hose.

The water outlet hose is
damaged.

▶

Replace the damaged water outlet
hose.

Water outlet hose is not con-
nected correctly.

▶

Connect the water outlet hose cor-
rectly. Water outlet connection
types

Odours

Fault

Cause

troubleshooting

Odours have formed in the
appliance.

Humidity and detergent
residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 44

▶

If you are not using the appliance,
leave the door and detergent
drawer open so that residual water
can evaporate.

Summary of Contents for WM14SO8DN

Page 1: ...ine WM14SO8DN en User manual and assembly instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...paring the laundry 34 Sorting laundry 35 Degrees of soiling 35 Care symbols on the care labels 35 Detergents and care products 36 Detergent recommendation 36 Detergent dosage 37 Basic operation 38 Switching on the appliance 38 Setting a programme 38 Adjusting the programme set tings 38 Loading laundry 38 Adding detergent and care product 39 Starting the programme 39 Adjusting the Ready in time bef...

Page 3: ...g nal 52 Malfunctions 54 Noise 58 Problem with results 59 Leakage 61 Odours 61 Emergency release 62 Transportation storage and disposal 62 Removing the appliance 62 Inserting the transit bolts 62 Using the appliance again 63 Disposing of old appliance 63 Customer Service 64 Product number E Nr and pro duction number FD 64 Consumption values 65 Technical specifications 65 ...

Page 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Page 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Page 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Page 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Page 8: ... longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WARNI...

Page 9: ...wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swa...

Page 10: ...gress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that cont...

Page 11: ... elements such as adapters extensions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 100 kPa 1 bar and max...

Page 12: ...ogramme set tings If you adjust the programme set tings for a programme the display shows the expected consumption Add Page 37 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry At low tem...

Page 13: ...l also learn how to connect the ap pliance to the water and power sup ply Unpacking the appliance Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Rem...

Page 14: ...hine 2 Accompanying documents 3 Water inlet hose 4 Cover caps 5 Connection adapter Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Page 15: ...s residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 33 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 m...

Page 16: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Page 17: ...Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION When draining the water outlet hose is subject t...

Page 18: ...ction details of the appli ance can be found under Tech nical data Page 65 2 Check the mains plug is inserted properly Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safe...

Page 19: ...Installation and connection en 19 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height ...

Page 20: ...urself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 46 2 Door 3 Detergent drawer Page 21 4 Controls Page 21 5 Water outlet hose Page 17 6 Power cord Page 18 7 Transit bolts Page 15 ...

Page 21: ...drawer 2 3 1 1 Manual dosing compartment 2 Dispenser for fabric softener 3 Dispenser for detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 27 2 Programme selector Page 38 3 Display Page 22 4 Buttons Page 25 ...

Page 22: ... Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 25 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 25 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be started or contin ued Wash Pr...

Page 23: ...he outer tub Cleaning the drum Page 44 Dispenser for liquid de tergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 41 liquid detergent Dispenser for fabric softener Lights up The intelligent dosing system for fabric softener is activated Flashes The fill level of the disp...

Page 24: ...rogramme duration is extended Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opened Tap No water pressure Error code Fault display Signal Page 52 The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully Error code Fault display Signal Page 52 E 60 2B 1 Error Error code error ...

Page 25: ...sic dosage Intelligent dosing system Page 41 Ready In 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the programme has started the pro gramme duration is displayed Note Use the button to adjust the basic dosage Adjusting the basic dosage Page 42 Temp C 90 C Adjust the temperature in C Spin 1400 Adjust the spin speed or activate Rinse Hol...

Page 26: ...tivate prewash e g for washing heavily soiled laundry Note If the intelligent dosing system is activated the detergent will be dispensed automatically for the prewash and the main wash If the intelligent dosing system is deactivated place the detergent for the prewash directly in the drum ...

Page 27: ...ed rpm 1 varioSpeed Spin Rinse Hold Prewash i Dos i Dos Cotton Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for nor mally soiled laundry when you activate varioSpeed If varioSpeed is activ ated the maximum load capacity is reduced to 5 kg 8 90 1400 Cotton Colour Wash hard wearing items made from cotton linen or blended fabrics Energy saving p...

Page 28: ... together In order to achieve the best possible energy efficiency the op timum washing temperature for this pro gramme was saved The washing temperature is activated and cannot be changed 8 1400 Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicate Silk Wash...

Page 29: ...ndry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1400 Automatic 30 C Wash delicate items made from cotton syn thetic or blended fabrics Gentle l...

Page 30: ...arly delicate washable items made from synthetic fabrics silk or Lycra e g lacy negligees Use a detergent that is suitable for delicates Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 1 40 800 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at te...

Page 31: ...elicates Note The drum cleaning indicator will flash to remind you if you have not used a pro gramme at 60 C or higher for a long time Outdoor Wash all weather and outdoor clothing with membrane technology and water resistant equipment Use a detergent for outdoor fabrics Do not use fabric softener 2 40 800 Super 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for sma...

Page 32: ...ad kg Program settings Max temperature C 1 Max spin speed rpm 1 varioSpeed Spin Rinse Hold Prewash i Dos i Dos If you wish to reduce the programme dura tion to 15 minutes activate varioSpeed The maximum load is reduced to 2 kg 1 Programme setting ...

Page 33: ...d water in let hose with a longer hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any ...

Page 34: ...ration Page 38 Laundry Laundry Laundry You can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your applianc...

Page 35: ...e 35 Care symbols on the care la bels Page 35 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used fo...

Page 36: ...congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighteners Heat resistant whi...

Page 37: ...r 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging If you are not using manual dosage adjust the dosage to the actual load If intelligent dosing is ...

Page 38: ... on the programme and programme progress you can adjust or activate deactivate the settings Note Overview of all programme set tings Buttons Page 25 Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme Note The setting is saved if you ac tivate or deactivate the intelligent dosing system Loading laundry Notes Please ...

Page 39: ... the programme ends set the Ready in time first Press Start Reload a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End Adjusting the Ready in time before the programme starts You can readjust the selected Ready ...

Page 40: ...start the Rinse programme If the water level is high Start the Spin or Drain programme 3 Remove the laundry Resuming the programme when the programme status is Rinse Hold 1 Set the Spin or Drain programme 2 Press Start Reload Unloading the laundry Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 O...

Page 41: ...etergent and fabric softener The optimum quantities of liquid de tergent and fabric softener are dis pensed automatically depending on the programme and settings The in telligent dosing system has been ac tivated at the factory for all the desig nated programmes Page 27 and can be deactivated for each one indi vidually In all other programmes you can manually add detergent Adding detergent and car...

Page 42: ...e depends on the manufacturer s instructions for the de tergent the water hardness and the degree of soiling of the laundry Always set a basic dosage that cor responds to the dosage for a stand ard load of 4 5 kg Detergent dosage Page 37 Adjusting the basic dosage You can individually adjust the basic dosages for each dispenser 1 Press and hold for approx 3 seconds a The display shows the basic do...

Page 43: ... your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deactivate the reminder to clean the drum ...

Page 44: ...emove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventil...

Page 45: ...rgent drawer lid and remove it 6 Empty the detergent drawer 7 ATTENTION The pump unit con tains electrical components Do not clean the pump unit in the dishwasher and do not immerse it in water Protect the electrical connection on the rear against water deter gent and fabric softener residue Clean the pump unit with a damp cloth ...

Page 46: ...e manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please rea...

Page 47: ...ce flap 6 Slide a receptacle under the open ing 7 Take the drain hose out of the holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap ...

Page 48: ...fely Requirement The drain pump is empty Page 46 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be rotated 4 Insert the pump cap and screw it on 90 The handle on the pump cap must be in a vertical position 5 Insert the maintenance flap and lock it into...

Page 49: ...st clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp Clean the water inlet filters Clean the filter in the w...

Page 50: ... Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 49 1 D...

Page 51: ...Cleaning and servicing en 51 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 52: ...Cause troubleshooting The display goes out and Start Reload flashes Energy saving mode is act ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning t...

Page 53: ...stem and dose manu ally Buttons Page 25 The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water in flow Page 49 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The detergent drawer has not been pushed in as far as it can go Push the deterg...

Page 54: ...ctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Start Reload Press...

Page 55: ...oor cannot be opened is activated Continue the programme by select ing Spin or Drain and pressing Start Reload Resuming the programme when the programme status is Rinse Hold Page 40 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 40 Water level is too high Start the Drain programme Power failure Open the door using the emergency release Emergency re...

Page 56: ... Remove any unapproved exten sions from the water hose Connect ing the appliance Water is not flowing in De tergent is not being dis pensed You have not pressed Start Reload Press Start Reload The filters in the water inflow are blocked Clean the filters in the water in flow Page 49 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is n...

Page 57: ...he appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one table spoon of fab...

Page 58: ...e possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Noise Fault Cause troubleshooting Rushing hissing noise Water is flushed under pres sure into the detergent drawer Not a fault normal operating noise Longer whirring noise be fore the start of the wash cycle or fabric softening Intelligent do...

Page 59: ...r water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped The unbalanced load detec tion system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items...

Page 60: ...ng Unsuitable detergent added to the dispenser of the intelli gent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 36 2 Drain the dispenser Cleaning the detergent drawer Page 44 3 Clean the dispenser 4 Refill the dispenser Filling the dispenser Page 41 Basic dosage is not correctly adjusted If intelligent dosing is activated re duce the basic dosage P...

Page 61: ...t hose is not cor rectly securely connected 1 Connect the water supply hose cor rectly Connecting the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not con nected correctly Connect the water outlet hose cor rectly Water outlet connection types Odours Fault Cau...

Page 62: ... and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 49 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergen...

Page 63: ...health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance...

Page 64: ...ary or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of...

Page 65: ... 8 0 3 14 1 210 88 0 45 1400 52 Cotton 60 C 8 0 3 28 1 350 88 0 53 1400 52 Cotton 40 C Prewash 8 0 3 44 1 250 98 0 45 1400 52 Easy Care 40 C 4 0 2 28 0 780 61 0 44 1200 27 Mix 40 C 4 0 0 59 0 620 44 0 41 1400 53 Wool 30 C 2 0 0 40 0 200 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctu...

Page 66: ...tion about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternativ...

Page 67: ......

Page 68: ... 9001526080 9001526080 000804 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG ...

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