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11
What to do if ...
ʑ
Water is leaking out.
– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
–
Start
/Reload not selected?
– Tap not turned on?
– Filter blocked? Clean the filter
a
page 10
.
– Supply hose kinked or trapped?
ʑ
Washing machine door cannot be
opened.
– Safety function active. Programme stopped?
a
page 4
.
–
(without final spin) selected?
a
page 3, 4.
– Can be opened by emergency release only?
a
page 9.
ʑ
Programme does not start.
–
Start
/Reload or
Finish in
time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate
a
page 5
.
ʑ
Detergent solution is not drained. –
(without final spin) selected?
a
page 3, 4.
– Clean the detergent solution pump
a
page 10
.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the drum.
– Not a fault - water below the visible area.
ʑ
Unsatisfactory spin result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has cancelled the spin cycle
because of uneven distribution of the laundry.
Distribute small and large items of laundry evenly inside the drum.
–
Less Ironing
selected?
a
page 5.
– Selected speed too low?
a
page 5
.
ʑ
The programme duration changes
during the wash cycle.
– Not a fault – the programme sequence is optimised for the particular wash
process. This may result in changes to the programme duration in the display
field.
ʑ
Spin cycle performed several
times.
– Not a fault - unbalanced load detection system adjusts the imbalance.
ʑ
Residual water in the
compartment for care products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary
a
page 9
.
ʑ
Odour formation in the washing
machine.
– Run programme
Cotton 90 °C
without laundry. Use standard detergent.
ʑ
Status display
t
flashes.
Foam may be coming out of the
detergent drawer.
– Too much detergent used? Mix 1 tablespoon of fabric softener with ½ litre of
water and pour into dispenser
II
(not for outdoor and down-filled textiles!).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Intense noise formation,
vibrations and “wandering” during
the spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet
a
Installation instructions
.
– Transportation safety devices removed?
Remove the transportation safety devices
a
Installation instructions
.
ʑ
Noises during spin and drain
cycles.
– Clean detergent-solution pump
a
page 10.
ʑ
Display panel/indicator lamps do
not function during operation.
– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.
ʑ
Programme sequence longer
than usual.
– Not a fault - unbalanced load detection system adjusts imbalance by
repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
ʑ
Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Use the
Rinse
/Spin cycle or brush out the laundry after washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to
Off
and remove the mains plug from the socket.
– Turn off the water supply and call customer services
a
Installation instructions.
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Washing machine
WM14E461GB
en
Washing machine
operating instructions
Observe the safety instructions on page 8.
Read these instructions and the separate installation
instructions before operating the washing machine.
