Siemens WM12N279EP User Manual And Installation Instructions Download

Page: 48 / 60

Troubleshooting

Fault

Cause and troubleshooting

⁠

The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow →

Page 44

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

⁠ lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 37

Water level is too high.

▶

Start the

⁠ programme.

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

inicio / pausa + carga

to start the pro-

gramme.

⁠ flashes.

Door is not closed.

Close the door.

Press

inicio / pausa + carga

to start the pro-

gramme.

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 57

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker is faulty.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed

inicio / pausa + carga

▶

Press

inicio / pausa + carga

Door is not closed.

Close the door.

Summary of Contents for WM12N279EP

Page 1: ...e WM12N279EP en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...r 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 23 9 Accessories 30 10 Before using for the first time 30 10 1 Starting an empty washing cycle 30 11 Laundry 31 11 1 Preparing the laundry 31 11 2 Sorting laundry 32 11 3 Degrees of soiling 32 11 4 Care symbols on the care labels 32 12 Detergents and care products 33 12 1 Detergent recommendation 33 12 2 Detergent dosage 34 13 Basic opera...

Page 3: ...ning the detergent drawer 40 16 4 Descaling 41 16 5 Cleaning the drain pump 42 16 6 Cleaning the water outlet hose at the siphon 44 16 7 Clean the water inlet filters 44 17 Troubleshooting 47 18 Transportation storage and disposal 55 18 1 Removing the appliance 55 18 2 Inserting the transit bolts 55 18 3 Using the appliance again 56 18 4 Disposing of old appliance 56 19 Customer Service 57 19 1 Pr...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Page 11: ...r Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in tu...

Page 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Page 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Page 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Page 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Page 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The draining heights are minimum 60 cm maximum 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 30 Drainage into a plastic pipe wit...

Page 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Page 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Page 19: ...er 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 23 2 Programme selector Page 35 3 Display Page 20 4 Buttons ...

Page 20: ...been set and the remaining number of hours is displayed Buttons Page 22 8 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be ...

Page 21: ...Plus Wash with more water and a rinse cycle is activated Buttons Page 22 varioSpeed Short wash activated Buttons Page 22 Reminder to clean the drum Flashes Drum is dirty Run the limp tam bor programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 40 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unloc...

Page 22: ...mme duration is displayed C 90 C Adjust the temperature in C 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the water used for rinsing 3 s 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or accidental...

Page 23: ...tion Max load kg Programme settings Max temperature C Max spin speed rpm 1 vario Speed Rinse Hold pré lavagem algodão Cotton Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate vario Speed If vario Speed is activated the maximum load capacity is reduced to 5 kg 8 90 1200 algodão intensivo Cotton Intensiv...

Page 24: ... legal requirements eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care symbol can be washed together The washing performance corres ponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size ...

Page 25: ... Care Wash items made from synthetic or blended fabrics 4 60 1200 mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1200 delicado seda Fein Seide Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clip...

Page 26: ... moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinses and then spins the laundry and then drains the water 1200 Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1200 roupa escura Dark Laundry Wash dark coloured and colour in tense items made from cotton or easy care fabric e g jeans Turn laundry insi...

Page 27: ... detergent that is suitable for delicates Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 1 40 800 limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperat ures of 40 C or lower After a prolonged period of non use Use washing powder...

Page 28: ...that is intended for woollens or delicates outdoor Wash all weather and outdoor cloth ing with membrane technology and water resistant equipment Use a detergent for outdoor fabrics Do not use fabric softener 2 40 800 camisas busi ness Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Note Use the delicado sedapro gramme to wash shirts and blouses m...

Page 29: ...avagem express 15 30 Quick 15 30 Wash items made from cotton syn thetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate vario Speed The maximum load is re duced to 2 kg 4 40 1200 1 Programme setting ...

Page 30: ... Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00637516 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle with...

Page 31: ...ch off the appliance Basic operation Page 35 Laundry 11 Laundry Laundry 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the applianc...

Page 32: ...abric and fibre Wash laundry of the same type of fabric and fibre to gether Care symbols on the care labels Page 32 Description of the programmes Page 23 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing th...

Page 33: ...that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or line...

Page 34: ...m pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardn...

Page 35: ...Page 35 Adjust the programme settings Programmes Page 23 Note The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 23 Requirement The laundry ...

Page 36: ... activated Requirement Find out the optimum dosage for detergent and care product Page 33 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 19 3 If required add the care product 4 Push in the detergent drawer 13 7 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first Press inicio pausa carga a The drum rotates and lo...

Page 37: ...rogramme status 2 Add or remove laundry 3 Close the door 4 Press inicio pausa carga 13 11 Cancelling the pro gramme Once the programme has started you can cancel it at any time Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Press inicio pausa carga 2 Open the door The appliance door remains locked ...

Page 38: ...y using the controls 14 1 Activating the childproof lock Press and hold the two 3 s buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 s buttons for...

Page 39: ...s Below is an overview of the basic settings on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Page 40: ...Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a lo...

Page 41: ...nto place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agen...

Page 42: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 43: ...ng the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump c...

Page 44: ...mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp 16 7 Clean the water inlet fil ters Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for or 3 Start t...

Page 45: ... Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 44 1 Disc...

Page 46: ...en Cleaning and servicing 46 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 47: ...tive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hos...

Page 48: ...en the door again 2 Remove any trapped laundry 3 Close the door 4 Press inicio pausa carga to start the pro gramme flashes Door is not closed 1 Close the door 2 Press inicio pausa carga to start the pro gramme All other error codes Malfunction Call the after sales service Customer Service Page 57 The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance ...

Page 49: ...the programme status is Rinse Hold Page 37 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 37 Water level is too high Start the programme Power failure Open the door using the emergency release Emergency release Page 55 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or ...

Page 50: ...nflow Page 44 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in...

Page 51: ...ance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture int...

Page 52: ... the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain ...

Page 53: ... unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the ...

Page 54: ...t hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 40 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 55: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 44 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 56: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 57: ...te on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the prod...

Page 58: ...0 52 00 eco 40 602 2 0 2 33 0 223 33 0 24 1200 58 00 al godão 20 C 8 0 3 14 0 350 85 0 23 1200 58 00 al godão 40 C 8 0 3 14 1 170 85 0 44 1200 58 00 al godão 60 C 8 0 3 14 1 440 85 0 56 1200 58 00 al godão 40 C pré lavagem 8 0 3 44 1 200 85 0 44 1200 58 00 sintéti cos 40 C 4 0 2 29 0 770 63 0 43 1200 30 00 mix 40 C 4 0 1 00 0 620 44 0 41 1200 60 00 lãs 30 C 2 0 0 41 0 220 40 0 22 800 25 00 1 Due t...

Page 59: ...a ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cord 160 cm 1 Depending on the appliance spe cifications More information about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instruct...

Page 60: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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