Siemens WG56G2AIDN User Manual And Installation Instructions Download

Page: 52 / 60

Troubleshooting

Fault

Cause and troubleshooting

Insufficient cleaning.

Refill the dispenser.
→

"Filling the dispensers", Page 34

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 31

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 37

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 34

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

Connect the water supply hose correctly.
→

"Connecting the water inlet hose", Page 15

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly.
→

"Water outlet connection types", Page 15

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 37

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Summary of Contents for WG56G2AIDN

Page 1: ...e WG56G2AIDN en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...ce 15 4 7 Aligning the appliance 16 4 8 Connecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 24 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents an...

Page 3: ...et tings 37 17 Cleaning and servicing 37 17 1 Cleaning the drum 37 17 2 Cleaning the detergent drawer 37 17 3 Cleaning the drain pump 39 17 4 Cleaning the intake open ing in the rubber gasket 41 18 Troubleshooting 42 18 1 Emergency release 53 19 Transportation storage and disposal 53 19 1 Removing the appliance 53 19 2 Inserting the transit bolts 53 19 3 Using the appliance again 53 19 4 Disposing...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 54 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...onsumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry and increase...

Page 12: ...y or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the f...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...able from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Removing the transport struts 1 Unscrew and remove the screws in the vertical transport struts using a T20 screwdriver 2 Remove the transport struts ...

Page 15: ... a 21 mm tap first fit the adapter with a seal ing washer 4 Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water...

Page 16: ...h by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply Note Your ele...

Page 17: ...Installation and connection en 17 The connection details of the appli ance can be found under Tech nical data Page 56 2 Check the mains plug is inserted properly ...

Page 18: ...rts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 39 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transport struts Page 14 8 Transit bolts Page 13 ...

Page 19: ...nt 2 Dispenser for fabric softener 3 Dispenser for detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 26 2 Programme selector Page 31 3 Display Page 21 4 Buttons Page 24 ...

Page 20: ... the detergent drawer 4 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 5 Push in the detergent drawer 6 Press Start Reload Pause to start the programme a The display shows the remaining programme duration a After the ...

Page 21: ...n time Buttons Page 24 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1600 Spin speed Set spin speed in rpm No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 24 cold Start Re load Pause Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme ca...

Page 22: ...s activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 37 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes T...

Page 23: ...age Page 35 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error display signal 1 Example ...

Page 24: ...activate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx three seconds to set the basic dosage Intelligent dosing system Page 34 Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the pro...

Page 25: ...s pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated place the detergent for the prewash directly in the drum Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hun...

Page 26: ...erformance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in ...

Page 27: ...Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1600 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1600 rpm Hygiene Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requirements Note Onc...

Page 28: ... and the type of fabric are automatically detected The washing process is ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 30 C The maximum spin speed is 800 rpm 3 5 Easy Care Plus Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Us...

Page 29: ... you have not used a programme at 60 C or higher for a long time Super 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 activat...

Page 30: ...he QR code in the table of contents or on www siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed...

Page 31: ...e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 34 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 13 1 Switc...

Page 32: ...gent drawer 2 Pour in detergent Detergent drawer Page 19 3 If required add the care product 4 Push in the detergent drawer 13 6 Starting the programme Requirement A programme has been set Setting a programme Page 31 Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready...

Page 33: ...ater Programmes Page 26 2 Press 13 11 Unloading the laundry 1 Open the appliance door 2 Remove the laundry 13 12 Switching off the appli ance 1 Turn the programme selector to 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the appliance door and de tergent drawer open so that resid ual water can evaporate 14 Childproof lock Secure your appliance against bein...

Page 34: ...elligent dosing sys tem once the programme has ended Buttons Page 24 Requirements The laundry is prepared Preparing the laundry Page 30 The laundry is sorted The laundry is placed in the appli ance Loading laundry Page 32 The programme is set Setting a programme Page 31 The intelligent dosing system is ac tivated Display Page 22 Display Page 22 1 Fill the dispensers Page 34 To replace the contents...

Page 35: ...s stain remover water softener or bleach into the compartment for manual dosing Adding detergent and care product Page 32 6 Push in the detergent drawer 7 Adjust the basic dosage Page 35 15 3 Basic dosage The basic dosage depends on the manufacturer s instructions for the de tergent the water hardness and the degree of soiling of the laundry Always set a basic dosage that cor responds to the dosag...

Page 36: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Page 37: ...es and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum Clean programme without laundry and using all pur pose washing powder 17 2 Cleaning the detergent drawer If...

Page 38: ...r 4 Remove the pump unit 5 Unclip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 39: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 40: ... sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 39 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The...

Page 41: ... will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 17 4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 42: ... any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose at a max...

Page 43: ... system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 37 3 Switch the appliance on 4 If the display appears again after you clean the pump unit call customer service Customer Service Page 54 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 24 E 60 2B The unbalanced load detection syst...

Page 44: ...not been pushed in fully Push in the detergent drawer until the symbol goes out The pump unit is not inserted 1 Insert the pump unit into the detergent drawer Cleaning the detergent drawer Page 37 2 Push in the detergent drawer until the symbol goes out lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water level is too high Select a sui...

Page 45: ...he fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 33 is activated Check whether is activated Buttons Page 24 Laundry is caught in the door 1 Open ...

Page 46: ...y release Page 53 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose at a maximum...

Page 47: ...eral times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion changes during the wash cycle The programme operation i...

Page 48: ...e The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the compartment for manual dosing not for outdoor clothing sportswear or items stuffed with down If intelligent dosing is activated reduce the basic dosage Page 35 If you dose manually reduce the...

Page 49: ...te Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Longer whirring noise before the start of the wash cycle or fabric softening Intelligent dosing system dispenses deterge...

Page 50: ...lect the programmes that are suitable for the type of fabric Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribut...

Page 51: ...nsoluble substances that deposit on the laundry Brush out the laundry after washing and drying Unsuitable detergent added to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 37 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 34 Basic d...

Page 52: ...r inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 15 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connec...

Page 53: ...e Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 39 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secu...

Page 54: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 55: ...Customer Service en 55 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 56: ... 279 32 0 25 1600 44 00 Cotton 20 C 10 0 3 23 0 530 94 0 24 1600 43 00 Cotton 40 C 10 0 3 19 1 420 97 0 45 1600 43 00 Cotton 60 C 10 0 3 18 2 060 92 0 61 1600 45 00 Cotton 40 C 10 0 3 59 1 450 102 0 43 1600 43 00 Easy Care 40 C 4 0 2 30 0 760 56 0 49 1200 30 00 Mix 40 C 4 0 1 05 0 640 42 0 44 1400 50 00 Wool 30 C 2 0 0 37 0 171 41 0 23 800 23 00 1 Due to the influence of water pressure hardness an...

Page 57: ...ions This product contains light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The mode...

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Page 60: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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