Siemens WG56G2AEDN User Manual And Installation Instructions Download Page 44

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Troubleshooting

Fault

Cause and troubleshooting

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker in the fuse box has tripped.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed

▶

Press

Door is not closed.

Close the door.

Press

to start the programme.

Childproof lock is activated.

▶

→

"Deactivating the childproof lock", Page 33

is activated.

▶

Check whether is activated.
→

"Buttons", Page 24

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

to start the programme.

The detergent drawer has not been pushed in as far
as it can go.

▶

Push the detergent drawer in as far as it will go.

The pump for the intelligent dosing system is blocked.

Switch off the appliance.

Clean the pump unit.
→

"Cleaning the detergent drawer", Page 36

If this display appears again, call customer service.
→

"Customer Service", Page 53

Note:

You can start the washing programme if you de-

activate the intelligent dosing system and dose manu-
ally.
→

"Buttons", Page 24

The detergent drawer has not been pushed in fully.

▶

Push in the detergent drawer until the symbol goes
out.

Summary of Contents for WG56G2AEDN

Page 1: ...e WG56G2AEDN en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...ce 15 4 7 Aligning the appliance 16 4 8 Connecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 24 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents an...

Page 3: ...5 17 1 Cleaning the drum 36 17 2 Cleaning the detergent drawer 36 17 3 Cleaning the drain pump 37 17 4 Cleaning the intake open ing in the rubber gasket 40 18 Troubleshooting 41 18 1 Emergency release 52 19 Transportation storage and disposal 52 19 1 Removing the appliance 52 19 2 Inserting the transit bolts 52 19 3 Using the appliance again 52 19 4 Disposing of old appliance 53 20 Customer Servic...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...onsumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry and increase...

Page 12: ...y or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the f...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...able from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Removing the transport struts 1 Unscrew and remove the screws in the vertical transport struts using a T20 screwdriver 2 Remove the transport struts ...

Page 15: ... a 21 mm tap first fit the adapter with a seal ing washer 4 Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water...

Page 16: ...h by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply Note Your ele...

Page 17: ...Installation and connection en 17 The connection details of the appli ance can be found under Tech nical data Page 55 2 Check the mains plug is inserted properly ...

Page 18: ...rts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 37 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transport struts Page 14 8 Transit bolts Page 13 ...

Page 19: ...nt 2 Dispenser for fabric softener 3 Dispenser for detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 26 2 Programme selector Page 31 3 Display Page 21 4 Buttons Page 24 ...

Page 20: ... the detergent drawer 4 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 5 Push in the detergent drawer 6 Press Start Reload Pause to start the programme a The display shows the remaining programme duration a After the ...

Page 21: ...n time Buttons Page 24 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1600 Spin speed Set spin speed in rpm No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 24 cold Start Re load Pause Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme ca...

Page 22: ...s activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 36 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes T...

Page 23: ...age Page 35 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error display signal 1 Example ...

Page 24: ...ed to suit the type of stain i Dos Activate Deactivate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx three seconds to set the basic dosage Intelligent dosing system Page 33 Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number o...

Page 25: ...s pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated place the detergent for the prewash directly in the drum Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hun...

Page 26: ...erformance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in ...

Page 27: ...Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1600 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1600 rpm Hygiene Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requirements Note Onc...

Page 28: ... and the type of fabric are automatically detected The washing process is ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 30 C The maximum spin speed is 800 rpm 3 5 Jeans Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing U...

Page 29: ... you have not used a programme at 60 C or higher for a long time Super 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 activat...

Page 30: ...he QR code in the table of contents or on www siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed...

Page 31: ... damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 34 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 13 1 Switching on the appli ance Requirement The ap...

Page 32: ...are product 4 Push in the detergent drawer 13 6 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display sho...

Page 33: ...k Secure your appliance against being operated unintentionally using the controls 14 1 Activating the childproof lock Press and hold the two 3s but tons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deacti...

Page 34: ...nce Loading laundry Page 32 The programme is set Setting a programme Page 31 The intelligent dosing system is ac tivated Display Page 22 Display Page 22 1 Fill the dispensers Page 34 To replace the contents of the dis penser with another product clean the detergent drawer Page 36 2 If required adjust the basic dosage Page 35 3 If required adjust the programme settings Page 31 4 Start the programme...

Page 35: ...he degree of soiling of the laundry Always set a basic dosage that cor responds to the dosage for a stand ard load of 4 5 kg Adjusting the basic dosage 1 Press and hold for approx 3 seconds a The display shows the basic dosage set for 2 To adjust the basic dosage for press 3 To adjust the setting press 4 To end the setting process wait briefly 16 Basic settings You can configure the basic settings...

Page 36: ...awer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the detergent dispenser ATTENTION The pump unit contains electrical components Electrical components may be damaged if they come into contact with liquids Do not clean the pump unit in the dishwasher and do not immerse it in water Protect the electri...

Page 37: ...loth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them 10 Clean the housing of the detergent drawer in the appliance 11 Push in the detergent drawer 17 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance ...

Page 38: ...ontainer under the opening 6 Take the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 39: ...se particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that both impellers can turn 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the p...

Page 40: ...4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 41: ... any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 The water outlet hose is connected too high Install the water outlet hose at a max...

Page 42: ...gent dosing system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 36 3 If this display appears again call customer service Customer Service Page 53 Note You can start the washing programme if you de activate the intelligent dosing system and dose manu ally Buttons Page 24 E 60 2B The unbalanced load detection system has interrupted the spin cycle bec...

Page 43: ...the temperature has dropped Cancelling the programme Page 32 Water level is too high Select a suitable programme for draining Programmes Page 26 flashes Door is not closed 1 Close the door 2 Press to start the programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme All other error codes Malfunction Call the after sa...

Page 44: ...age 33 is activated Check whether is activated Buttons Page 24 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The detergent drawer has not been pushed in as far as it can go Push the detergent drawer in as far as it will go The pump for the intelligent dosing system is blocked 1 Switch off the appliance 2 Clean the p...

Page 45: ...se is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the compartment for manual dosing not for outdoor clothing sportswear or items stuffed with down If intel...

Page 46: ...ed electronically This may change the programme duration Not a fault no action required The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Fo...

Page 47: ...e with the same load cannot be actuated Intelligent dosing is not intended for this programme Not a fault no action required Starting the programme with intelligent dosing system Page 33 Programme progress does not allow intelligent dos ing No remedial action possible High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed is activated Se...

Page 48: ...ucts Not a fault normal operating noise Brief whirring noise after switching on the appliance Intelligent dosing system carries out a function test Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance Page 16 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 16 Transit bolts have not been...

Page 49: ...ly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the dr...

Page 50: ...Filling the dispensers Page 34 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 35 Insufficient cleaning Basic dosage is not correctly adjusted If intelligent dosing is activated adjust the basic dosage Page 35 correctly Detergent or care products have congealed in dis pensers of the intelligent dosing system 1 Check whether the detergent used ...

Page 51: ... leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 36 If you are not using the appliance le...

Page 52: ...e Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 37 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secu...

Page 53: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 54: ...en Customer Service 54 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 55: ... 0 279 32 0 25 1600 44 00 Cotton 20 C 10 0 3 23 0 530 94 0 24 1600 43 00 Cotton 40 C 10 0 3 19 1 420 97 0 45 1600 43 00 Cotton 60 C 10 0 3 18 2 060 92 0 61 1600 45 00 Cotton 40 C 10 0 3 59 1 450 102 0 43 1600 43 00 Easy Care 40 C 4 0 2 30 0 760 56 0 49 1200 30 00 Mix 40 C 4 0 1 05 0 640 42 0 44 1400 50 00 Wool 30 C 2 0 0 37 0 171 41 0 23 800 23 00 1 Due to the influence of water pressure hardness ...

Page 56: ...s from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac t...

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Page 60: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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