Siemens WG54A2XVZA User Manual And Installation Instructions Download Page 51

Page: 51 / 64

Troubleshooting

Fault

Cause and troubleshooting

The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow →

Page 47

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

flashes.

The automatic voltage control system detects an un-
authorised voltage under-usage.

▶

No remedial action possible.

Note:

If the power supply is stable, the programme

continues to run as normal.
Voltage under-usage may cause extension of a pro-
gramme.
No remedial action possible.

lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 40

Water level is too high.

▶

Start the

⁠

Drain

programme.

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

Start /Reload/Pause

to start the programme.

flashes.

Door is not closed.

Close the door.

Press

Start /Reload/Pause

to start the programme.

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 60

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker is faulty.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

Summary of Contents for WG54A2XVZA

Page 1: ...e WG54A2XVZA en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...rawer 19 5 3 Controls 19 6 Display 20 7 Buttons 23 8 Programmes 25 9 Accessories 33 10 Before using for the first time 33 10 1 Starting an empty washing cycle 33 11 Laundry 34 11 1 Preparing the laundry 34 11 2 Sorting laundry 35 11 3 Degrees of soiling 35 11 4 Care symbols on the care labels 36 12 Detergents and care products 36 12 1 Detergent recommendation 36 12 2 Detergent dosage 37 13 Basic o...

Page 3: ...aling 45 16 5 Cleaning the drain pump 45 16 6 Cleaning the water outlet hose at the siphon 47 16 7 Clean the water inlet filters 47 17 Troubleshooting 50 18 Transportation storage and disposal 58 18 1 Removing the appliance 58 18 2 Inserting the transit bolts 58 18 3 Using the appliance again 59 18 4 Disposing of old appliance 59 19 Customer Service 60 19 1 Product number E Nr and production numbe...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ...isture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appli...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...erous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or...

Page 10: ...sure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pressure in the water supply system is min 100 kPa 1 bar and max 1000 kPa 10 bar If the water pressure exceeds the maximum ...

Page 11: ...ce consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry and increas...

Page 12: ...tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of packaging Page 11 2 Check the appliance for visible damage 3 Open the door Basic operation Page 38 4 Remove the accessory from the drum 5 Close the door 4 2 Contents of package After unpacking all parts check for any damage in trans...

Page 13: ...sidual water may damage the appli ance and frozen hoses may crack or split Do not install or operate this appli ance anywhere that is liable to ex perience frost and or outdoors The appliance underwent a function test before leaving the factory and may therefore contain residual wa ter This residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefu...

Page 14: ...afety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely Keep the transit bolts screws and sleeves in a safe place for future transport Page 58 1 Pull the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover c...

Page 15: ...e connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the inst...

Page 16: ... that you use the appliance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust i...

Page 17: ...Installation and connection en 17 The connection details of the appli ance can be found under Tech nical data Page 60 2 Check the mains plug is inserted properly ...

Page 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 45 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 14 ...

Page 19: ...ter softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Detergent for soaking 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 25 2 Programme selector Page 38 3 Display Page 20 4 But...

Page 20: ...programme end has been set and the remaining number of hours is displayed Buttons Page 23 10 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancel...

Page 21: ...s activated Buttons Page 24 Soaking Soaking is activated Buttons Page 24 Adding laundry Pretreatment is activated and the soak ing has finished The programme pauses for 15 minutes You can add more laundry within this 15 minute window Options Add laundry and press Start Reload Pause to start the programme immedi ately Do not add any laundry Press Start Reload Pause to start the programme immediatel...

Page 22: ...gramme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unl...

Page 23: ...king time are all adjusted to suit the type of stain Ready in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temp C 90 C Adjust the temperature in C Spin Speed 1400 rpm Adjust the spin speed or deactivate the spin cycle If is selected the water is drained and the spin cycle i...

Page 24: ...tions Add laundry and press Start Re load Pause to start the programme immediately Do not add any laundry Press Start Reload Pause to start the programme immediately Do not add any laundry Wait for 15 minutes The programme starts after 15 minutes have elapsed Extra rinse Activate Deactivate Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or ...

Page 25: ...Max load kg Programme settings Max temperature C Max spin speed rpm 1 vario Speed Select Extra rinse Pretreatment Pretreatment Easy iron Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laun dry when you activate vario Speed If vario Speed is activ ated the maximum load capacity is reduced to 5 kg 10 90 1400 Cottons C...

Page 26: ...hing performance meets legal requirements Eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the washing temperature is automatically ad justed d...

Page 27: ...ng temperature Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Quick Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicates Silk Wash delicate washable items made from silk viscose and syn thetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks...

Page 28: ...shable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 R inse Rinses and then spins the laun dry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the wa ter activate The laundry is not spun 1400 1 Programme settin...

Page 29: ...kg or lightweight curtains measuring 25 30 m In order to prevent intensive foaming use a detergent suit able for curtains when washing lightweight curtains Note Remove the curtain hooks or wash the curtains in a mesh laundry bag 4 40 800 Duvet Wash pillows or quilts stuffed with synthetic fibres or down fillings Wash large items separately Use a detergent that is suitable for down or delicates Use...

Page 30: ...aundry items by rolling them up before you wash them Drum Clean Cleaning and caring for the drum Use this programme in the fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a deter gent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric soft...

Page 31: ... cleaning indic ator will flash to remind you if you have not used a programme at 60 C or higher for a long time Shirts Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Tip In order to avoid creasing in your laundry you can activate Easy iron The laundry is only given a short spin and can be re moved while still dripping wet Hang out shirts and blouses while the...

Page 32: ...s Silk programme to wash shirts and blouses made from silk or delic ate fabrics Rapid 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate vario Speed The max imum load is reduced to 2 kg 4 40 1200 1 Programme setting ...

Page 33: ...600 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00605740 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash c...

Page 34: ...g programme duration a After the programme has ended the display shows End 8 Start the first wash cycle or set the programme selector to to switch off the appliance Basic operation Page 38 Laundry 11 Laundry Laundry 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION O...

Page 35: ... sections to ensure that you use the appliance safely To improve washing results and prevent discolouration sort the laundry according to the following criteria before washing Type of fabric and fibre Wash laundry of the same type of fabric and fibre to gether Care symbols on the care labels Page 36 Description of the programmes Page 25 Whites Colours Wash new coloured items separately the first t...

Page 36: ...elf flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gram...

Page 37: ...our water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft...

Page 38: ...ate the settings Note Overview of all programme set tings Buttons Page 23 Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing ta...

Page 39: ...ccessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer 13 6 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards ...

Page 40: ...ion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 13 9 Adding laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Press Start Reload Pause T...

Page 41: ...any foreign objects 4 Leave the door and detergent drawer open so that residual water can evaporate Childproof lock 14 Childproof lock Childproof lock Secure your appliance against being operated unintentionally using the controls 14 1 Activating the childproof lock Press and hold the two buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains activ...

Page 42: ...s on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 ON OFF Activate or deactivate the re minder to clean the drum ...

Page 43: ...e to ensure your appliance works cor rectly in the long term Wipe down the housing and the control panel with nothing but water and a damp cloth The appliance parts remain clean and hy gienic Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This all...

Page 44: ...ormation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Press out the insert upwards from below 4 Clean the detergent drawer and in sert with water and a brush and then dry them 5 Fit the insert and lock it into place 6 Cleaning the ope...

Page 45: ... s website or our after sales service 16 5 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains...

Page 46: ...o the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 45 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller ...

Page 47: ... is not being pumped out you must clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp 16 7 Clean the water inl...

Page 48: ... Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 47 1 Disc...

Page 49: ...Cleaning and servicing en 49 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 50: ...tive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 45 The water outlet hose is connected too high Install the water outlet hos...

Page 51: ...tension of a pro gramme No remedial action possible lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 40 Water level is too high Start the Drain programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload Pause to start the programme flashes Door is not closed 1 Close the d...

Page 52: ...ndry 3 Close the door 4 Press Start Reload Pause to start the programme The door cannot be opened The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 40 Water level is too high Start the Drain programme Power failure Open the door using the emergency release Emergency release Page 58 The water is not drain ing Drain pipe or water outlet hose is blocked ...

Page 53: ... that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The p...

Page 54: ...n Load detection is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next w...

Page 55: ...nto the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the dra...

Page 56: ... drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Unbalance load detection...

Page 57: ... leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 43 If you are not using the appliance leave the...

Page 58: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 47 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 59: ... by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will ...

Page 60: ...s service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website 19 1 Product number E Nr and production number FD You can find the product number E Nr and the production number FD on the...

Page 61: ...s en 61 Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the wa ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cord 210 cm 1 Depending on the appliance spe cifications ...

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Page 64: ...9001567433 9001567433 001219 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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