en
Troubleshooting
64
Fault
Cause and troubleshooting
Drum does not turn,
water does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:
The load detection can take up to two minutes.
Heavy foam build-up
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →
.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
i-DOS
i-DOS
cannot be actuated.
Intelligent dosing is not intended for this programme.
▶
Not a fault – no action required.
Programme progress does not allow intelligent dos-
ing.
No remedial action possible.
High spin speed not
reached.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the
Spin
programme.
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
