Questions & Answers
98
SX1 K1 am-en, A31008-H6500-A5-1-7619 (29. July 2003, 19:33)
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Questions &
Answers
If you have any questions about using your phone, visit us at
www.my-siemens.com/customercare
any time. In addition we have listed some
frequently asked questions and answers below.
Question
Possible causes
Possible solution
Phone cannot be
switched on.
On/Off key not pressed
long enough.
Press On/Off key for at least two seconds.
Dead battery.
Charge battery. Check charging indicator in the display.
Battery contacts dirty.
Clean contacts.
See also below under:
"Charging error"
Standby time is too
short.
Frequent use of the
organizer and games.
Restrict use if necessary.
Display illumination on.
Switch off display illumination.
Unintentional keystrokes
(illumination!).
Activate key lock.
Charging error
(charge icon not
displayed).
Battery totally discharged. 1) Plug in charger cable.
2) Wait up to 2 hours until the charge icon is displayed.
3) Charge battery as usual.
Temperature out of range:
41 °F to 104 °F.
Make sure the ambient temperature is right, wait a
while, then recharge.
Contact problem.
Check power supply and connection to the phone.
Check battery contacts and device interface, clean
them if necessary, then insert battery again.
No mains voltage.
Use different mains power socket, check mains voltage.
Wrong charger.
Only use original Siemens accessories (p. 14).
Battery faulty.
SIM error.
SIM card not correctly
inserted.
Make sure that the SIM card is correctly inserted (p. 14).
SIM card contacts dirty.
Clean the SIM card with a dry cloth.
SIM card with wrong
voltage.
Use 3 V SIM cards only.
SIM card damaged
(e.g. broken).
Inspect the damage. Return the SIM card to service
provider.