08.06.01
35a-ger.fm
P 35 - pro, English, A31008-H4100-A1-6-7619
70
Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Problem
Problem
Problem
Problem
Possible Causes
Possible Causes
Possible Causes
Possible Causes
Possible Corrective Measures
Possible Corrective Measures
Possible Corrective Measures
Possible Corrective Measures
No connection
to network
Signal weak.
Move higher, to a window or
open space.
Outside GSM coverage.
Check service provider coverage
map.
SIM not valid
Contact service provider for re-
placement SIM.
New network not authorised
Try reselecting manually or try a
different network
(see page 60).
Barring set.
Check barring (see page 61).
Network overloaded
Try again later.
Phone loses
network
Signal too weak.
Reconnection or connection to
another service provider is auto-
matic (see page 60). Switching
off and on may accelerate this.
Calls not
possible
Dialling error.
New network not approved
(see page 60).
2nd line set.
Set different call line
(see page 59)
New SIM fitted.
Check for new restrictions.
Charge limit reached.
Call your service provider or use
PIN2 to reset
(see page 53).
Certain calls not
possible
Call restrictions set.
Restrictions may be set by your
service provider. Check restric-
tions (see page 59).
Phone number has more than 20
digits
Check phone number.
Cannot save in
phonebook
Call restriction set.
Check restrictions
(see page 58).
Phonebook is full.
Delete some phonebook entries
(see page 14).
Cannot change
phonebook
SIM restriction set
Call service provider.
Cannot find
phonebook
SIM has been changed
Refit original SIM.