Siemens S189YCX01E Page 57 User Manual Download

Page: 57 / 64

Troubleshooting

Fault

Cause

Troubleshooting

Knocking or rattling noise.

With a small load the water
jets directly strike against
the tub.

▶

Distribute the tableware evenly.

▶

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

▶

Position light items of tableware se-
curely.

Summary of Contents for S189YCX01E

Page 1: ...Dishwasher en User manual S189YCX01E ...

Page 2: ...9 Information for test institutes 21 Favourite 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery drawer 23 Etagere 24 Folding prongs 24 Basket heights 25 Before using for the first time 25 Performing initial start up 25 Water softening system 25 Overview of water hardness set tings 26 Setting the water softening sys tem 26 Special salt 26 Switching off the water softeni...

Page 3: ...n appliance care 41 Easy Clean 41 Filter system 42 Cleaning spray arms 43 Troubleshooting 44 Appliance safety 44 Error code Fault display Sig nal 46 Washing results 48 Home Connect problem 54 Information on display panel 55 Malfunctions 55 Mechanical damage 56 Noise 56 Clean wastewater pump 58 Transportation storage and disposal 58 Removing the appliance 58 Protect appliance from frost 59 Transpor...

Page 4: ...ren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervi...

Page 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Page 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Page 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Page 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themsel...

Page 10: ...te heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water p...

Page 11: ...the appliance and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 34 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy Disposing of packaging The packaging materials are environ mentally compatible and can be re cycled Sort the individual components by type a...

Page 12: ...and run time are ad ditionally adjusted to the level of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling The sensor has different sensitivity settings that can be changed in the basic settings Changing basic settings Page 38 Sensor setting Description Standard Optimum setting for a mixed load and heavily...

Page 13: ...top it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 14 3 Check the Scope of supply and the condition of the appliance 4 Consult the installation instructions for the installation dimensions re quired 5 Ma...

Page 14: ...ng water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 4 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power sup...

Page 15: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 2 1 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 60 The data you need for Customer Service Page 59 1 Depending on the appliance specifications ...

Page 16: ... Page 23 9 EmotionLight Interior lighting of the appliance Overview of basic settings Page 36 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 43 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying...

Page 17: ... can open the menu Changing basic settings Page 38 4 WLAN display Home Connect Page 38 5 Display1 The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 38 6 Setting buttons Changing basic settings Page 38 7 Timer programming Setting timer programming Page 34 8 Rem...

Page 18: ...f with your appliance 18 11 buttons You can use these buttons to scroll between the basic settings Changing basic settings Page 38 12 Door opener1 Opening the appliance door Page 34 1 Depending on the appliance specifications ...

Page 19: ... water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Chef 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 65 C Extra Dry Extra Hygiene Extra Shine Extra...

Page 20: ...g Power Zone Extra Shine Extra Speed Additional functions Page 21 Classic 60 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 60 C Intermediate rinse Final rinse 50 C Drying All Additional functions Page 21 Express 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and gl...

Page 21: ...rogramme button Programmes Page 19 3 Press the button for the relevant additional function Additional functions Page 21 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of...

Page 22: ...the max imum programme tem perature held longer This will increase the run time and energy consumption Extra Shine To avoid marks and im prove drying the quant ity of water is increased and the drying phase extended Energy consumption in creases Use rinse aid Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depe...

Page 23: ...r lower the basket evenly to the right level Basket heights Page 25 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer ...

Page 24: ...the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 ...

Page 25: ... 4 Press repeatedly until the display shows the required setting Note If you select Initial start up Home Connect here make further settings using the Home Connect app on your mobile device You can change the settings for initial start up and other Basic set tings Page 36 on the appli ance at any time or use the Home Connect app on your mo bile device 5 Press or repeatedly until the display shows ...

Page 26: ...th special salt for dishwashers and switch off the water softening system Switching off the water softening system Page 27 Setting the water softening system Set the water hardness on your appli ance 1 Determine the water hardness and the appropriate setting value Overview of water hardness set tings Page 26 2 Press 3 To open the basic settings press for approx 3 seconds 4 Press repeatedly until t...

Page 27: ...n to close Switching off the water softening system If you find the special salt refill indic ator irritating e g when using com bined detergents with salt replace ment substances you can switch the salt refill indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The water hardness is max 26 E and you are using combined deter gents w...

Page 28: ...x rinse cycles 6 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard and using the Eco 50 programme and the factory value of the water hardness is set to 16 20 E Rinse aid system Rinse aid system Rinse aid syste...

Page 29: ... better results using rinse aid 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the display shows 0 5 To save the settings press for approx 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deactivated Detergent Detergent Detergent Find out which detergent...

Page 30: ...ined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain not only de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in1 additional components such as glass protection or stainless steel cleaner According to manufacturers com bined detergents generally only fu...

Page 31: ...n if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter ...

Page 32: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Page 33: ...For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing res...

Page 34: ...programme and ideal for normally soiled tableware It is the most effi cient programme for the combina tion of energy water consumption for this type of tableware and evid ences conformity with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of...

Page 35: ...e the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already starte...

Page 36: ...6 20 medium1 Set the water hardness Overview of water hardness settings Page 26 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 29 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 12 Extra Dry on off1 Switch Extra Dry on or off for each operation The temperature is ...

Page 37: ...me for when the appliance is switched on Programmes Page 19 Tone volume Scale with multiple levels Set the signal volume at the end of the pro gramme Level 0 switches the signal tones off Tone volume Scale with multiple levels Set the button volume during operation Level 0 switches the button tones off Child proof lock on off1 Switch the Electric childproof lock Page 11 on or off Open Dry off On i...

Page 38: ...for approx 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile device to control its functions via the Home Connect app The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find information about this ...

Page 39: ...n the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appliance is connected to your home network Remote Start You can use the Home Connect app to start the appliance with your mo bile device Tip If you select Permanent in the Basic settings Page 37 of this function the function is permanently activated and you...

Page 40: ...ress of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the firs...

Page 41: ...an is a programme which re moves various deposits in one wash ing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the cutlery basket or powder in the interior 2 Food remnants and de posits Machine cleaner Detergent dispenser To ensure optimum cle...

Page 42: ...chine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Easy Clean is run a Once the programme has ended the indicator for Easy Clean goes out Filter system The filter ...

Page 43: ... system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray a...

Page 44: ...ated accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 36 Childproof lock is activated Deactivate the childproof lock Door is not correctly adjus ted Adjust the appliance door as de scribed in...

Page 45: ...ted Press the top of the door in the middle twice in quick succession Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions Appliance has no power Check the mains plug and fuses 1 Position the emergency release supplied on the top right and left of the cabinet panel 2 Open the appliance door by pulling lightly Appliance door and door seal are soi...

Page 46: ...Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 59 E 3400 lights up Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 59 E 3200 or indicator for wa ter supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furre...

Page 47: ...osition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 58 so it clicks into position E 6102 lights up Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 58 Cover of the wastewater pump is loo...

Page 48: ...he er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 28 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 29 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 19 Some opti...

Page 49: ...es not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually where possible Page 33 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle cause...

Page 50: ...an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same level Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 3...

Page 51: ...ing 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 29 Clean the appliance mechanically The hardness range is set in co...

Page 52: ...hanical cleaning Page 40 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 40 or a machine cleaning product It may not always be possible to com pletely remove deposits ...

Page 53: ...l not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 33 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely r...

Page 54: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 28 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause Trouble...

Page 55: ...bleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 42 2 Clean the Wastewater pump Page 58 Programme has not yet ended Wait until the programme ends or cancel the programme with Reset Terminate programme Page 35 Appliance cannot be switched on or operated Software update is taking place Wait until the s...

Page 56: ...shooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Automatic door opening is not in home position Wait for a seco...

Page 57: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 58: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 59: ...ING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmenta...

Page 60: ...y AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power sup...

Page 61: ...r in the first line of the EU energy label Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Profile Legal inform ation L...

Page 62: ...iled RED Declaration of Con formity can be found online at www neff international com among the additional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 63: ......

Page 64: ...Constructa Neff Vertriebs GmbH Carl Wery Straße 34 81739 München GERMANY 9001561489 9001561489 en 010519 650 P5 ...

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