Product Facts · Pocket LOOX 600 · Issue September 2002
Page 9 of 11
Service & Quality
Service
2 years Global Limited Standard Warranty
For the Pocket LOOX, Fujitsu Siemens Computers offers a send-in warranty (also called return-to-base warranty) for a
period of two years after purchase.
End-users will find the details of this warranty statement and contacts to the Fujitsu-Siemens web-service and national
helpdesks in the product package.
End-user Service at Fujitsu-Siemens
The international network of Fujitsu-Siemens Service Organizations and Authorized Service Partners offer its services
and warranties directly to the end-user. For claims of legal warranty and assistance the owner of a Pocket LOOX may
contact his dealer, but customers can rely on Fujitsu-Siemens: Global access to web-support, helpdesk assistance and
Fujitsu Siemens local service centers guarantee customer satisfaction even in case of operational problems.
Fujitsu Siemens national helpdesks will assist end-users in remote troubleshooting and will - in case of hardware
problems - guide him through the repair process for his Pocket LOOX.
The Fujitsu-Siemens web-site offers up-to-date information about country-specific services and free download service for
the complete bit-image of updated Pocket PC 2002 versions for the Pocket LOOX as well as drivers
and a variety of free software applications.
Within the scope of warranty, labour and materials for the repair will be free-of-charge, as well as the return shipment to
the repair center in the specific country.
Top-Up Services
A Top-Up Service Package can be purchased which offers warranty extension up to three years and fast reacting next-
day service by ship & collect exchange of a defective Pocket LOOX.
Easy Guide
The Easy Guide is a CD delivered with every handheld. It contains all the information you will need to successfully
operate your handheld.
Driver and Technology CD
More detailed information on handhelds can be found on the Internet:
www.pocket-loox-www.com
Quality
Fujitsu Siemens Computers brings the latest technologies to market and guarantees the quality and performance it
represents.
Great care is taken with the selection and qualification of suppliers; special attention is given to compliance with
international standards and to exhaustive function tests both on components and on the system as a whole.
Fujitsu Siemens invests heavily in designing its own handhelds and building them in the most cost effective way, this
guarantees control over the whole design and production process.
