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Troubleshooting tips
Problem
Cause
Possible Solution
System has no
sound or sound
is weak
Battery polarity reversed
Weak or dead battery
Instrument not turned on
Instrument clogged
Volume too low
Make sure battery is inserted correctly
Replace with new battery
Close battery door completely or press and hold program
button (if present) for 3 seconds
Clean system/exchange wax protection guard
Turn up volume control (if present)
Instrument
whistling
Improper seating in ear
Try reinserting the instrument until it fits securely
Clogged with wax or excessive wax in ears
Clean your instruments or see your NHS Audiologist
Sound is
distorted or
intermittent
Volume control too high
Weak battery
Lower volume (if present)
Replace battery
"Buzzing" or
"whistling" sound
Battery compartment is not completely closed
Weak battery
Change to another program
Gently close the battery compartment completely
Replace battery
System is in telecoil mode
Hearing
instrument does
not work
Hearing instrument not turned on
Battery compartment is not completely closed
Dead battery
Turn on hearing instrument
Gently close the battery compartment completely
Replace with new battery
Your hearing instrument is an extremely reliable device.
Should a problem occur, it can usually be corrected quickly.
Use these troubleshooting tips to resolve simple issues.
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