Siemens I-SURF, User Manual

Page: 65 / 70

11. Troubleshooting
59
Dial-up Network
Dial-up Network
shows “ verifying
user name and
password” but
then stops User account not
valid Connection has
been established.
Are the , user ID
and password
valid? Consult dial-up
server
administrator for
help.
Dial-up Network
does not show
“ verifying user
name and
password” and
stops Wrong phone
number Is the phone
number of dial-up
server correct? Consult dial-up
server
administrator for
help.
Dial-up Network
shows “ logging
onto the network”
but then stops Incorrect network
protocol Connection has
been established,
user ID and
password are
valid. Are the
networking
settings correct
(IPX, TCP/IP
etc.)? Consult dial-up
server
administrator for
help.
Dial-up Network
does not show
the ISDN Adapter
in the modem list ISDN Adapter not
installed Does the ISDN
Adapter appear
in the network
adapter list of the
Device Manager? Install ISDN
Adapter.
Dial-up Network
cannot find the
ISDN Adapter
while dialing Driver not started Does the ISDN
Adapter appear
in the network
adapter list of the
Device Manager? Uninstall the
ISDN Adapter
and reinstall.
Driver hangs Do other ISDN
applications
work? Reboot.
Dial-up Network
does not work
with ML-PPP Second B
channel not free Do other devices
on the ISDN line
use the second B
channel while
ML-PPP is in
use? Terminate all
connections with
other ISDN
devices.
Server does not
support ML-PPP Does single PPP
work? Check
connectivity. Consult dial-up
server
administrator.