Siemens Gigaset SL400H, User Manual

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32
Service (Customer Care)
Gigaset SL400H / IM1 EN (IRL_UK) / A31008-M2152-R101-1-4N19 / appendix.fm / 02.02.2010
V
e
rsion 4,1, 21
.11.2007
Service (Customer Care)
We offer you support that is fast and tailored
to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all our
products. It also provides a list of FAQs and
answers plus user guides and current soft-
ware updates (if available for the product)
for you to download.
You will also find frequently asked questions
and answers in the appendix of this user
guide.
For personal advice on our range of products
and assistance with repairs or guarantee/
warranty claims you can contact us on:
UK helpdesk 0 84 53 67 08 12
Ireland 18 50 77 72 77
Please have your proof of purchase ready
when calling with regard to guarantee/war-
ranty claims.
Replacement or repair services are not
offered in countries where our product is not
sold by authorised dealers.
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare .
The table below contains a list of common
problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
guide for your headset).
¥
Delete registration data from the handset
when deregistering the device ( ¢
page 26).
¥
Repeat the registration process (
¢
page 25).
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
a
.
2. The battery is empty.
¥
Charge the battery or replace it (
¢
page 9).
Not all menu items are displayed.
The menu view is simplified.
¥
Activate complete menu view ( expert
mode
•
) (
¢
page 14).
"No Base"
flashes on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥
Deactivate Eco Mode (
¢
page 22) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥
Check the base power adapter.
"Please register handset" flashes on the dis-
play.
Handset has not been registered with the base or
has been deregistered.
¥
Register the handset (
¢
page 10).
Handset does not ring.
1. The ringtone is deactivated.
¥
Activate the ringtone (
¢
page 30).
2. Call divert set for "All Calls".
¥
Deactivate call divert.
3. The phone only rings if the phone number has
been transferred.
¥
Activate the ringtone for unknown calls
( ¢
page 30).
The other party cannot hear you.
You have pressed the mute button
h
. The
handset is "muted".
¥
Reactivate the microphone (
¢
page 16).
You hear an error tone when keying an input.
Action has failed/invalid input.
¥
Repeat the process.
Watch the display and refer to the user guide
if necessary.