Questions & Answers
130
S56 am, A31008-H5700-A40-1-7619 (12. May 2003, 17:19)
©
Siem
ens AG 2002
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Problem
Possible causes
Possible solution
Text message cannot
be sent.
Service provider does not support
this service.
Contact your service provider.
Phone number for service center not
set or incorrect.
Set service center (page 63).
SIM card contract does not support
this service.
Contact your service provider.
Service center overloaded.
Repeat message.
Recipient does not have a compati-
ble phone.
Check.
EMS pictures and
sounds not displayed
at destination phone.
Destination phone does not support
the EMS standard.
No Internet access
possible.
Incorrect WAP profile set, or wrong
or incomplete settings.
Check settings or ask contact service
provider.
PIN error/
PIN2 error.
Three wrong entries.
Enter the PUK (MASTER PIN) supplied
with the SIM card according to the instruc-
tions. If the PUK (MASTER PIN) has been
lost, please contact your service provider.
Service provider
Code failure.
No authorization for this service.
Contact your service provider.
Too few/too many
menu entries.
Functions may have been added or
deleted by the service provider via
the SIM card.
Check with your service provider.
No fax possible.
Wrong settings in the PC.
Check settings (page 103).
No authorization for this service.
Contact your service provider.
Charge meter does
not work.
Charge pulse is not transmitted.
Contact your service provider.
Damage
Severe shock.
Remove battery and SIM and re-insert them. Do not dismantle the phone!
Phone became wet.
Remove battery and SIM. Dry immediately with a cloth, but do not apply heat. Dry
connector contacts thoroughly. Stand mobile upright in an air current. Do not dis-
mantle the phone!
Reset all settings to factory default (see also page 96):
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