Troubleshooting Symptoms and Possible Causes
PHONE SYSTEM DOES NOT WORK AT ALL
Make sure handset is powered-on.
Make sure the power cord is plugged into
the base and the electrical outlet is not
controlled by a wall switch.
Make sure handset batteries are installed
properly and fully charged.
NO POWER ON BASE
Check connections at wall and base.
Plug base into a different electrical outlet.
Check outlet for power by plugging other
electrical devices into it.
NO POWER ON HANDSET
Press the END key or return handset to
charger. It should turn on when the
handset is placed in the charger.
Check battery orientation in handset.
Make sure handset batteries are fully
charged.
Batteries may need to be replaced; use
only AA Ni-Cd or Ni-MH rechargeable
batteries.
NO DIAL TONE
Make sure the power cord is plugged into
the base and the electrical outlet is not
controlled by a wall switch.
Make sure the base unit is plugged into
proper telephone wall jack.
Make sure the handset batteries are
installed properly and fully charged.
Try your Gigaset in a different wall jack
and/or a different phone in that jack. If
your phone works in a different jack, or no
phone works in the existing jack, the
problem is in your wiring or local service.
Call your local telephone company.
NO CALLER ID
Make sure you subscribe to the service.
(Note: Some calls do not contain Caller ID
information, even when you subscribe to
the service.)
HEARING STATIC OR NOISE
Check connections.
Make sure you are within range of the
base unit.
Look for possible interfering devices
(such as microwave ovens).
Move handset or base to a different
location.
HANDSET DOES NOT RING
ON INCOMING CALL
Make sure the handset(s) are within
range of the base unit.
Make sure ringer is ON and volume is
loud enough to hear.
Make sure the batteries are fully charged.
Cycle power on handset OFF and ON by
pressing the PWR key.
Cycle power on base unit by unplugging
power supply and plugging back in.
HANDSET CANNOT MAKE
OUTGOING CALL
Make sure the handset(s) are within
range of the base unit.
Cycle power on handset OFF and ON by
pressing the PWR key.
Cycle power on base unit by unplugging
power supply and plugging back in.
Make sure keypad is not protected.
Briefly press the PWR key.
If you entered a Long Distance Prefix,
ensure that it is correct.
CANNOT TRANSFER A CALL
Make sure you are transferring to an
active intercom number.
CANNOT DIAL
FROM CALL LOG
Make sure you subscribe to local Caller
ID service.
Make sure the area codes, both local and
extra, are set.
Customer Care: 1-888-777-0211 or visit our Website: www.icm.siemens.com
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