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Customer Service

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28  Customer Service

Function-relevant genuine spare parts according to the

corresponding Ecodesign Order can be obtained from

Customer Service for a period of at least 10 years from

the date on which your appliance was placed on the

market within the European Economic Area.

Note: 

Under the terms of the manufacturer's warranty

the use of Customer Service is free of charge.
Detailed information on the warranty period and terms

of warranty in your country is available from our after-

sales service, your retailer or on our website.

If you contact Customer Service, you will require the

product number (E-Nr.) and the production number

(FD) of your appliance.

The contact details for Customer Service can be found

in the enclosed Customer Service directory or on our

website.

28.1 Product number (E-Nr.) and production

number (FD)

You can find the product number (E-Nr.) and the pro-

duction number (FD) on the appliance's rating plate.

The rating plate can be found:

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on the appliance certificate.

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on the lower section of the hob.

The product number (E no.) can also be found on the

glass ceramic. You can also display the customer ser-

vice index (KI) and the production number (FD) in the

basic settings. → 

Page 17

Make a note of your appliance's details and the Cus-

tomer Service telephone number to find them again

quickly.

29  Test dishes

These recommended settings are intended for test in-

stitutes to facilitate the testing of our appliances. The

tests were carried out using our cookware sets for in-

duction hobs. If required, these accessory sets can be

purchased at a later point from specialist retailers, or

through our technical after-sales service or our online

shop.

29.1 Melting the chocolate coating

Ingredients: 150 g dark chocolate (55% cocoa).

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16 cm saucepan without lid

– Boiling: Power level 1.5

29.2 Heating and keeping lentil stew warm

Recipe in accordance with DIN 44550

Initial temperature 20 °C

Heating up without stirring

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16 cm saucepan with lid, amount: 450 g

– Heating up: Duration 1 min. 30 sec., power level

9

– Simmering: Power level 1.5

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20 cm saucepan with lid, amount: 800 g

– Heating up: Duration 2 min. 30 sec., power level

9

– Simmering: Power level 1.5

29.3 Heating and keeping lentil stew warm

E.g.: Lentil diameter 5–7 mm. Initial temperature 20 °C

Stir after heating for 1 minute

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16 cm saucepan with lid, amount: 500 g

– Heating up: Duration approx. 1 min. 30 sec.,

power level 9

– Simmering: Power level 1.5

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20 cm saucepan with lid, amount: 1 kg

– Heating up: Duration approx. 2 min. 30 sec.,

power level 9

– Simmering: Power level 1.5

29.4 Béchamel sauce

Milk temperature: 7 °C

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16 cm saucepan without lid, ingredients: 40 g but-

ter, 40 g flour, 0.5 l milk with 3.5% fat content and a

pinch of salt

Preparing Béchamel sauce

1.

Melt the butter, stir in the flour and salt, and heat up

the mixture.

Heating up: Duration 6 min., power level 2

2.

Add the milk to the roux and bring to the boil, stir-

ring continuously.

Heating up: Duration 6 min. 30 sec., power level

7

3.

Once the Béchamel sauce comes to the boil, leave

it on the cooking zone for a further two minutes.

Simmering: Power level 2

29.5 Cooking rice pudding with the lid on

Milk temperature: 7 °C

1.

 Heat the milk until it starts to rise up. Heat up without

a lid. Stir after heating for 10 min.

2.

 Set the recommended power level and add rice,

sugar and salt to the milk.

The cooking time, including heating up, is approx. 45

minutes.

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16 cm saucepan, ingredients: 190 g short-grain

rice, 90 g sugar, 750 ml milk with 3.5% fat content

and 1 g salt

– Heating up: Duration approx. 5 min. 30 sec.,

power level 8.5

– Simmering: Power level 3

¡

20 cm saucepan, ingredients: 250 g short-grain

rice, 120 g sugar, 1 l milk with 3.5% fat content and

1.5 g salt

– Heating up: Duration approx. 5 min. 30 sec.,

power level 8.5

– Simmering: Power level 3, stir after 10 minutes

Summary of Contents for EX9 KX Series

Page 1: ...nduction hob EX9 KX en Information for Use Register your product on My Siemens and discover exclusive ser vices and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...ce if it has been damaged in transit 1 2 Intended use Only a licensed professional may connect ap pliances without plugs Damage caused by in correct connection is not covered under the warranty The appliance can only be used safely if it is correctly installed according to the safety in structions The installer is responsible for en suring that the appliance works perfectly at its installation loc...

Page 3: ...h fire The cooking process must be monitored A short process must be monitored continu ously WARNING Risk of burns The appliance and its parts that can be touched become hot during use particularly the hob surround if fitted Caution should be exercised here in order to avoid touching heating elements Young children under 8 years of age must be kept away from the appliance Hob protective grilles ma...

Page 4: ...ge and tips on how to avoid them Damage Cause Action Stains Unsupervised cooking process Monitor the cooking process Stains blisters Spilled food especially food with a high sugar content Remove immediately with a glass scraper Stains blisters or fractures in the glass Defective cookware cookware with melted enamel or cookware with copper or alu minium base Use suitable cookware that is in a good ...

Page 5: ...se energy consumption Use cookware that is suitable for the quantity of food Large items of cookware containing little food need more energy to heat up Cook with only a little water The more water that is contained in the cookware the more energy is required to heat it up Turn down to a lower power level early on If you use an ongoing power level that is too high you will waste energy Product Info...

Page 6: ...ntent These reduce the ferromagnetic area which means that less power is emitted to the cookware This cookware may not be suffi ciently detected or may not be detected at all and therefore does not heat sufficiently Not suitable Cookware made from normal thin steel glass clay copper or aluminium Notes Do not use adapter plates between the hob and the cookware Do not heat up empty cookware and do n...

Page 7: ...p function Timer flexInduction 0 Boost Settings area Switch off timer 1 9 power levels Keep warm function powerBoost shortBoost Cooking modes menu Power levels fryingSensor powerMove Plus Meal assistant Buttons in connection with Home Connect As soon as the connection to Home Connect has been established the following buttons are available Button Function Connectivity cookConnect System Button Fun...

Page 8: ...tions are displayed 3 To return to the main view touch Note You can also access information about the func tions you are currently using To do this touch the sym bol for the function you require and hold it for a few seconds On the display an info window appears that describes the current function Cooking modes menu The hob has a number of different cooking modes To access it set the active cookin...

Page 9: ...for the first time the standard language setting appears on the display as a first step to configure the hob You can change these settings at any time in the basic settings Page 17 6 2 Setting Home Connect To start the connection settings select the Home Con nect setting in the basic settings and follow the instruc tions in the section entitled Home Connect Page 18 6 3 Cooking with induction In co...

Page 10: ... the cookware until you serve the dish To cook with the pressure cooker observe the man ufacturer s instructions Do not cook food for too long otherwise nutrients will be lost The kitchen timer enables you to set the optimal cooking time Ensure that the oil does not smoke To brown the food fry it in small portions one after the other Some items of cookware may reach high temperat ures while the fo...

Page 11: ...it 4 5 1 Without lid 8 flexInduction You can use the flexible cooking zone as a connected cooking zone or as two independent cooking zones as required It consists of four inductors that work independently of each other When the flexible cooking zone is in use only the area that is covered by cookware is activated 8 1 Positioning the cookware The flexible cooking zone can be configured in two ways ...

Page 12: ...owerMove Plus You can use this function to change the power level for an item of cookware by simply moving it within the FlexZone For this the zone is divided into three areas with different power levels 9 1 Positioning and moving the cookware Only use one item of cookware The cooking area de pends on the cookware used as well as its size and positioning Each cooking area has a preset power level ...

Page 13: ...er 1 Touch 2 Select the required time in the programming area 3 Touch to confirm the setting a The time starts to elapse a A signal tone sounds once the time has elapsed 4 Touch a The displays go out and the signal tone stops Changing or switching off the Timer 1 Touch 2 Change the time in the programming area or touch to delete the time 3 Touch to confirm the selected setting 4 To return to the m...

Page 14: ...ches itself off after 30 seconds 13 Keep warm function You can use this function to melt chocolate or butter and to keep meals warm 13 1 Switching on Keep warm function 1 Select the cooking zone 2 Select the lowest power level in the settings area a lights up a The function is switched on 13 2 Switching off Keep warm function 1 Select the cooking zone 2 Set to 0 The cooking zone and switch off a T...

Page 15: ...g zone Teppanyaki Flex Zone Grill Flex Zone The recommended cookware is available from cus tomer service specialist retailers or our online shop siemens home bsh group com Note You can also use other cookware Depending on the composition of the cookware the achieved temper ature may differ from the selected temperature level 15 4 Switching on the fryingSensor 1 Place empty cookware on the cooking ...

Page 16: ... 3 6 10 Toasted bread 4 4 8 Dried ready meals 1 5 10 Almonds walnuts pine nuts roasted 4 3 15 Popcorn 5 3 4 16 Meal assistant All types of food can be prepared with this function The appliance selects the optimal setting for you 16 1 Activating the meal assistant 1 Select a cooking zone 2 Touch the active cooking mode and select 3 Select the required programme group and food 4 Follow the instructi...

Page 17: ...You can use this function to select whether the appliance emits tones when you touch the buttons on the touch display Display bright ness Change the brightness of the display flexInduction You can use this function to set the switch on mode for the function after the hob has been switched on Two independent cooking zones or one single zone powerMove Plus You can use this function to change the pre...

Page 18: ...tructions on the display panel a After 10 seconds the result appears in the cooking zone displays Note To activate the function return to the basic set tings and select Cookware test 22 Home Connect This appliance is network capable Connecting your ap pliance to a mobile device lets you control its functions via the Home Connect app adjust its basic settings and monitor its operating status The Ho...

Page 19: ...ds the display shows a description of the sym bol 22 4 Changing settings via the Home Connect app You can use the Home Connect app to change the set tings for the cooking zones and send them to the hob Requirements The hob is connected to the Wi Fi and to the Home Connect app In order to set the hob via the Home Connect app the basic setting Setting via the app must be switched on The basic settin...

Page 20: ... both of these appliances cannot receive these security updates To ensure the safe use of the appliance we recommend connecting both appliances to each other via Home Connect and installing these updates as soon as they are provided A Home Connect account which is free of charge is required for this Using the controls on the extractor hood always takes priority It is not possible to use the hob ba...

Page 21: ...g you reset the saved connections to the Wi Fi or go back to the extractor hood 1 Factory setting may vary according to model 24 Cleaning and servicing To keep your appliance working efficiently for a long time it is important to clean and maintain it carefully 24 1 Cleaning products You can obtain suitable cleaning products and glass scrapers from customer service a retailer or the online shop si...

Page 22: ...le to rectify the fault inform the technical after sales service The touchscreen dis play is not respond ing or has frozen The control panel is wet or an object is covering it Dry the control panel or remove the object The cooking zone s power level cannot be increased The hob s total power output has been limited Change the total power under Maximum power consumption in the basic settings If a ve...

Page 23: ...e 2012 19 EU concerning used elec trical and electronic appliances waste electrical and electronic equip ment WEEE The guideline determines the frame work for the return and recycling of used appliances as applicable throughout the EU 27 Declaration of Conformity BSH Hausgeräte GmbH hereby declares that the appli ance with Home Connect functionality conforms to the basic requirements and other rel...

Page 24: ...t lid Boiling Power level 1 5 29 2 Heating and keeping lentil stew warm Recipe in accordance with DIN 44550 Initial temperature 20 C Heating up without stirring 16 cm saucepan with lid amount 450 g Heating up Duration 1 min 30 sec power level 9 Simmering Power level 1 5 20 cm saucepan with lid amount 800 g Heating up Duration 2 min 30 sec power level 9 Simmering Power level 1 5 29 3 Heating and ke...

Page 25: ... with lid ingredients 125 g long grain rice 300 g water and a pinch of salt Heating up Duration approx 2 min 30 sec power level 9 Simmering Power level 2 20 cm saucepan with lid ingredients 250g long grain rice 600 g water and a pinch of salt Heating up Duration approx 2 min 30 sec power level 9 Simmering Power level 2 5 29 8 Roasting a pork loin Initial temperature of the loin 7 C 24 cm pan witho...

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Page 28: ...nchen GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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