Customer Service
en
9
8.1 Malfunctions
Fault
Cause and troubleshooting
The appliance is not working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The LED lighting does not work.
Different causes are possible.
▶
Defective LED lights may be replaced by the manufacturer, their customer
service or a qualified technician (electrician) only.
▶
Call the after-sales service.
9 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
9.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡
Inside the appliance (remove grease filters for ac-
cess).
¡
On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
10 Accessories
Only use original accessories. These have been made
especially for your appliance. Here you can find an
overview of your appliance's accessories and how to
use them.
Accessories
Order number
Standard odour filter (re-
placement)
Z54TC02X0
Standard recirculation kit
Z54TS02X0
Long Life odour filter (re-
placement)
Z51ITP0X0
Long Life recirculation kit
external
Z51ITD1X1
Clean Air Plus odor filter
(replacement)
Z51IXB1X6
Clean Air Plus recirc. kit
external
Z51IXC1X6
Accessories
Order number
Stainless steel handle
strip, 60 cm
Z54TH60N1
Stainless steel handle
strip, 90 cm
Z54TH90N1
Design handle strip,
60 cm
Z54TH60D1
Design handle strip,
90 cm
Z54TH90D1
Lowering frame, 60 cm
Z54TL60X0
Lowering frame, 90 cm
Z54TL90X1
Installation set for 90 cm
upper cabinet
Z54TM90X0
