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15
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Fault
Possible cause
Remedial action
Appliance has no refrigeration capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off.
Press the On/Off button.
Power failure.
Check whether the power is on.
The fuse has been switched off.
Check the fuse.
The mains plug has not been inserted properly. Check whether the mains plug is secure.
The refrigeration unit is switching on
more frequently and for longer.
Appliance opened frequently.
Do not open the appliance unnecessarily.
The ventilation openings have been covered.
Remove obstacles.
Large quantities of fresh food are placed
in the freezer.
Activate super cooling.
The light (LED) does not work.
The LED lamp is defective.
Call customer service.
Light switch is jammed.
Check whether it can be moved.
Display indicates “E..”.
Electronics have detected a fault.
Call customer service.
Display indicates “LOWPOWER”.
The mains voltage falls below the permitted
limiting value.
When the mains voltage reaches the stipulated value
again, the warning message goes out. If the warning
message lasts for longer, inform the energy supply
company.
Display indicates “HIGHVOLT”.
The mains voltage exceeds the permitted
limiting value.
When the mains voltage reaches the stipulated value
again, the warning message goes out. If the warning
message lasts for longer, inform the energy supply
company.
