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User Guide

Single Line Telephone

for 9751 CBX and Hicom 300 E CS

Summary of Contents for 9751 CBX

Page 1: ...User Guide Single Line Telephone for 9751 CBX and Hicom 300 E CS ...

Page 2: ...o work with you to help you prevent this type of unauthorized use of your telecommunica tions system NOTE This equipment has been tested and found to comply with the limits for a Class A dig ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference when the equipment is operated in a commercial environment This equipme...

Page 3: ... 1 Putting Calls on Hold 2 2 Transferring Calls 2 4 Connecting Calls 2 5 Using the Other System Features 2 6 Busy Override 2 6 Callback Request and Trunk Queuing 2 7 Conference Call 2 8 Consultation Hold 2 9 Fixed One Way Speaker Call 2 9 One Way Speaker Call 2 10 Last Number Redial 2 10 Message Waiting 2 11 One Way Broadcast Speaker Call 2 12 Paging 2 12 Pick A Call and Add to Conference 2 12 Sav...

Page 4: ...ter 3 Managerial Features 3 1 Using the Authorization Features 3 2 Forced Authorization 3 2 Remote Authorization Code 3 3 Charging Calls to Accounts 3 4 Account Number 3 4 Dealing with Problem Lines 3 6 Bad Line Reporting 3 6 Using Hunt Groups 3 7 Pilot Hunt Groups 3 7 Station Hunt Groups 3 7 Hunt Group Patterns 3 8 Removing Yourself from a Hunt Group 3 9 Using the Trace Call 3 11 Appendix A Featu...

Page 5: ...ide v Preface Purpose of This Guide This guide describes your Hicom 300E Communications Server single line analog telephone It teaches you how to use the features of your telephone to perform various important functions ...

Page 6: ...uction introduces you to the Siemens single line analog telephone and its features Chapter 2 System Features gives you the steps to follow when you use the basic features Chapter 3 Managerial Features gives you the steps for doing managerial functions Appendix A is a quick reference guide that lists feature access codes ...

Page 7: ...nnected to a Siemens Communications Server After you learn how to use your telephone you will be able to forward calls to other extension numbers answer calls ringing at other extension numbers leave a message waiting indication at a busy or answered extension number have busy extension numbers call you back automatically when they become available and much more ...

Page 8: ... features are assigned to your extension number and then refer to Chapter 2 for information about using those telephone features For a list of feature access codes to use refer to Appendix A Note Feature indication can be either identified by the light on a Siemens Flashphone telephone only or by a broken dial tone Dial Tone Before dialing a number or using a system feature you must hear a dial to...

Page 9: ...reconnect to the call or for a predetermined length of time Note The system administrator may disable the Flash function at the communications server If this is the case any attempt by the user to access a system feature that requires the Flash function will not be successful After you flash you hear a dial tone You can then dial a telephone number or a feature access code Keep the following in mi...

Page 10: ...de Access Codes Some calls require that you enter a special access code before completing the call In this guide is used as the access code for an outside line Contact your system administrator for your system s access codes 9 ...

Page 11: ...section describes how to use these basic system features Making internal calls Making external calls Putting calls on hold Transferring calls Connecting calls Making Internal Calls To call an internal extension number in your telephone system dial the extension number of the person you want to reach Call an internal extension number as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial ...

Page 12: ...l number Putting Calls on Hold The hold feature allows you to put a line temporarily on hold without disconnecting your call If you hang up the receiver that call automatically rings back after a preconfigured time Put a call on hold as follows 1 Press flash 2 Listen for the pulse tone and the dial tone 3 Dial Reconnect a call on hold as follows 1 Lift the receiver 2 Listen for the pulse tone and ...

Page 13: ... pulse tone 6 Hang up Retrieve the call as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Dial the extension where the call is parked 5 Begin speaking System Hold System hold allows you to move a call to a temporary holding destination The call can then be retrieved from any extension number If a busy tone is returned when you are trying to place a call on system hold try again us...

Page 14: ...e number of the destination 0 through 9 5 Begin speaking Transferring Calls The transfer feature allows you to transfer a call to another extension number or to the company operator Dial to connect to the company operator The connection between the caller and the person receiving the transferred call is complete when you hang up 8 0 ...

Page 15: ...tone 3 Dial the extension number 4 Announce the caller 5 Hang up Connecting Calls The connection between the caller and the person receiving the transferred call is complete when you hang up To reconnect to the original caller if you reach a busy or unanswered extension number or if the intended party refuses the call hookflash or press flash again ...

Page 16: ...extension number It is intended for high priority and emergency internal calls and requires a special COS Ask your system administrator if your telephone has been assigned this COS Note Busy override does not interrupt a privacy call or a telephone in do not disturb DND mode unless you have a DND override class marked in your COS Break through to a busy extension number as follows 1 Listen for the...

Page 17: ...y dials the number Queue for an extension number or trunk after receiving a busy tone as follows 1 Listen for the fast busy tone 2 Press flash 3 Listen for the pulse tone and the dial tone 4 Dial 5 Listen for the confirmation tone 6 Hang up Postpone a callback as follows 1 Listen for the triple ring 2 Lift the receiver 3 Listen for the dial tone 4 Hang up Accept a callback as follows 1 Listen for ...

Page 18: ...ows 1 Press flash 2 Listen for the pulse tone and the dial tone 3 Dial the extension number or and the outside number 4 Inform the called party that this is a conference call 5 Press flash again 6 Talk to the parties To add more parties to the conference call repeat steps 1 6 Disconnect a specific party from a conference call as follows 1 Press flash 2 Listen for the pulse tone and the internal ho...

Page 19: ...n for the pulse tone and dial tone 3 Dial the extension number or and the outside number 4 Talk to the party Disconnect the consultation hold as follows When called party hangs up the system transfers to the original caller Fixed One Way Speaker Call This feature allows you to speak through your single line receiver to a pre defined ROLMphone telephone with a speaker Transmit a call through a ROLM...

Page 20: ...6 Talk to the called party 7 Hang up Last Number Redial On Version 6 4 and higher the last number redial feature lets you quickly redial the last number you have dialed Each time you dial a valid internal or external telephone number it is automatically stored so that you can redial it later Numbers dialed during consultation calls and transfers are also stored Only one number is stored at a time ...

Page 21: ...be a part of your telephone system Only one message waiting one PhoneMail message or one ROLMfax notification can be waiting on your telephone at a time Leave a message on an unanswered or busy ROLMphone telephone as follows 1 Listen for a ringing or busy tone 2 Press flash 3 Listen for the pulse tone and the dial tone 4 Dial The message waiting status light flashes on the telephone on which you l...

Page 22: ...ge an employee from any telephone Ask your system administrator if your system permits paging Use the paging system as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial the paging access code 4 Announce the message twice 5 Hang up Pick A Call and Add to Conference You can use the Pickup feature to pick up the following kinds of calls and add them to a conference call a call alerting or...

Page 23: ...e picking up is on busy standby queuing for your line you will already be connected to it now You do not have to dial an extension for it 5 Inform the called party that this is a conference call 6 Press flash again 7 Talk to the parties You can also transfer place on hold place on consultation hold or park a call you have picked up To screen an incoming call before picking it up put the conference...

Page 24: ... you to stay on a line until a busy extension number or trunk is available The busy tone changes to music or a tone sounds indicating that you are in queue As soon as the extension number or trunk is available your call is put through automatically Queue for a busy extension number or trunk after receiving a fast busy tone as follows 1 Listen for the busy tone 2 Stay on the line 3 When the other p...

Page 25: ...anging a Station Speed Code This section gives you the steps to set up or change a station speed code Set up or change a station speed code as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Listen for the confirmation tone 5 Dial the station speed code 0 through 9 or 00 through 29 if you are set up for more than 10 codes 6 Dial the extension number OR Dial and the outside number 7...

Page 26: ...m administrator for a list of your system speed codes A code set up for system speed can include an initial personal identification number PIN if one is necessary to make an outside call Place a system speed call as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial for the first system speed list OR Dial for the second list 4 Dial the system speed code 6 1 6 2 ...

Page 27: ...ion numbers in your pickup group Answer a call to any extension number in your pickup group as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Begin speaking Answer a call to any extension number in your pickup group when you are talking on the telephone as follows 1 Press flash 2 Dial 3 Answer the call 4 Press flash to reconnect to the first caller Night Pickup Night pickup allows...

Page 28: ...n also use this feature to answer calls that are on hold or queued at another extension number Answer a call that is ringing on hold queued or parked at another extension number as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Dial the extension number 5 Begin speaking Answer a call at another extension number while talking on your telephone as follows 1 Hang up from the current ...

Page 29: ...the confirmation tone 5 Hang up Restore fixed forwarding as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Hang up Variable Forwarding Variable forwarding allows you to specify an extension number or external number that calls are forwarded to Variable forwarding takes precedence over fixed forwarding This allows you to control where and under what conditions your calls are forwar...

Page 30: ...as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial one of the following access codes to specify what calls to forward Forward both internal and external calls immediately Forward all external calls immediately Forward all internal calls immediately Forward both internal and external calls when your extension number is busy Forward both internal and external calls when your extension ...

Page 31: ...mber For all condition forwarding 9 1 9 2 9 3 you can dial and the outside number that you want as your forwarding target 5 Listen for the confirmation tone Cancel variable forwarding as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Hang up 9 9 1 ...

Page 32: ...ake outgoing calls from your extension number after using the DND feature Block incoming calls as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Hang up Cancel the DND feature as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Hang up Privacy The privacy feature prevents the callback request or busy override features from interrupting your call Your COS controls th...

Page 33: ...s Chapter 3 Managerial Features This chapter describes the managerial features you can use These features provide you with authorization charge calling bad line reporting and telephone swapping capabilities The chapter also describes hunt groups ...

Page 34: ...se two of the features presented in this chapter follow me forwarding and remote authorization Ask your system administrator if you have been assigned a restricted PIN Forced Authorization The forced authorization feature prompts you to enter a PIN to temporarily authorize you to call an outside number using a telephone with limited calling capabilities Forced authorization stays in effect only un...

Page 35: ...ed amount of time after you hang up After you make another call and hang up the timer for remote authorization is reset and begins counting again You do not need to enter your PIN again unless your authorization runs out To return the remote telephone s COS to its original settings deactivate your PIN Activate your PIN as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Listen for t...

Page 36: ...te the call was placed the duration of the call and the called or calling number The calling number is recorded only if it is identified by automatic number identification ANI If you usually assign calls to the same account number your extension number can be set with a default account number All calls are then assigned automatically to your default account unless you assign the call to a differen...

Page 37: ...atures Automatically record the account code and other call details before you place a call as follows 1 Lift the receiver 2 Listen for the dial tone 3 Dial 4 Dial the account code 5 Listen for the dial tone 6 Dial and the outside number 2 9 ...

Page 38: ...e Reporting The bad line reporting feature allows you to report a bad connection for example static low volume or crosstalk while you are engaged in a call without disconnecting it Report a bad line as follows 1 Ask the caller to hold 2 Press flash 3 Listen for the pulse tone and the dial tone 4 Dial 5 Continue the conversation 5 6 3 ...

Page 39: ... in more detail Pilot Hunt Groups A pilot hunt group must be set up at the communications server by the system administrator who groups several telephones together under a number called a pilot extension The pilot extension can be either an independent number not assigned to any actual telephone a phantom extension or the extension of the first group member a master extension A call to a pilot hun...

Page 40: ...e call is placed in a queue until one of the members becomes available If no system queue has been set up at the communications server or if all queue positions are occupied the caller receives a busy signal Station hunt group After the initial round of advancing the call is queued at the telephone that was originally called If this is not possible because there is already a call waiting or becaus...

Page 41: ...t group he or she will receive an error tone Set up your station hunt destination for the first time as follows 1 Get a dial tone 2 Dial 3 Listen for the confirmation tone followed by the internal dial tone 4 Dial the primary extension number of the member to whom you want to advance calls 5 Listen for the confirmation tone and hang up Change your station hunt destination as follows 1 Remove your ...

Page 42: ...our telephone from the hunt group see the next page 2 Verify that the member who is your station hunt destination has also removed his or her telephone from the group 3 Get a dial tone 4 Dial 5 Listen for the confirmation tone and hang up Remove your telephone temporarily from a hunt group as follows 1 Get a dial tone 2 Dial 3 Hang up Rejoin your hunt group as follows 1 Get a dial tone 2 Dial 3 Ha...

Page 43: ...r If automatic trace call has been assigned to your telephone s COS all calls to your telephone will be traced and their numbers printed at the communications server Trace a call manually as follows 1 After the caller has hung up listen for the busy signal 2 Press flash 3 Dial 4 Listen for the confirmation tone 5 Hang up Note The number of the call being traced must be an extension or must be made...

Page 44: ...3 12 Single Line User Guide ...

Page 45: ...quest Flash Callback queuing cancellation Conference call Do not disturb Do not disturb cancellation Forwarding cancellation Forwarding cancellation fixed Forwarding cancellation variable Forwarding fixed Forwarding variable Group pickup Hold Flash Hold cancellation Flash Hunting pilot station and stop hunt Last Number Redial Message waiting answering Message waiting leaving 2 5 6 3 7 1 1 4 1 8 4 ...

Page 46: ...saved number Saved number redial Flash Speaker call fixed one way Speaker call one way Speaker call one way broadcast Station pickup Station speed dialing set up Station speed dialing System hold Flash System speed dialing plus code or plus code Trace call 5 2 1 3 0 6 8 0 9 4 4 4 8 1 8 0 3 3 3 8 6 1 6 2 1 ...

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