8 - Servicing
04.05
28 ENGLISH
Siemens AG 7VV3003-8TA74
SICROWBAR 7VV3003 DC-Surge Suppressor Operating Instructions
8 Servicing
NOTE
If you contact us with a query, please specify the following converter data:
•
Converter order number and serial number
•
Hardware version of the boards (e.g. L1) (screen printing on component side)
•
MLFB of the PCBs
Siemens supplies thoroughly tried and tested products and systems of the highest quality. To
ensure maximum availability of our products and systems in your plant, we offer extensive after-
sales services and support.
For further information about our services and your regional Siemens contacts, please go to our
Internet website:
http://www.siemens.de/automation/csi_en/service
8.1 Technical
Support
You can obtain technical assistance with our products, systems and solutions from our Technical
Support service. Whether you have a simple query, or need help in solving a more difficult,
complex task, our Central Technical Support specialists will be pleased to advise you. Our Central
Technical Support service is available in English and German.
Time zone Europe and Africa:
7:00 to 17:00 (CET)
Tel.: +49 180 5050 222
Fax: +49 180 5050 223
mailto:[email protected]
Time zone America:
8:00 to 17:00 (local time: Eastern Standard Time)
Tel.: +1 423 262 2522
24 Hour Hotline: +1 800 333 7421
Fax: +1 423 262 2200
mailto:[email protected]
Time zone Asia / Australia:
7:30 to 17:30 (local time: Beijing)
Tel.: +86 1064 757575
Fax: +86 1064 747474
mailto:[email protected]
8.2 Repairs
If you wish to have a part or unit repaired, please call or write to your regional Siemens contact for
repairs.
8.3 On-site
servicing
Qualified specialists can offer an on-site repair and maintenance service to increase the availability
of your plant. Repair and/or maintenance support can be charged according to time and cost or
provided within the scope of a service contract at a flat rate. Services charged on a time/cost basis
will be available within the normal working hours of the relevant region subject to an appropriate
call-out period.
For on-site servicing, please call your regional Siemens contact.
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