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Xprecia Stride
User Guide
5. Performing troubleshooting and maintenance
Error messages
CODE MESSAGE
PROBABLE CAUSE
POSSIBLE SOLUTION
04-01
Damaged test strip
You attempted to use a damaged test strip.
Discard test strip and restart test with a new strip.
04-02
LQC result is out of range
The LQC test result is not within acceptable
LQC limits.
Verify the test results and redo the test with a
new strip and confirm the results.
04-04
Test result too low
The patient test result is outside the
measurement range.
Redo the test with a new strip
and confirm the results.
04-05
Test result too high
The patient test result is outside the
measurement range.
Redo the test with a new strip
and confirm the results.
04-08
Test aborted
You canceled a test in progress.
Redo the test with a new strip.
04-09
Test strip fill error
You attempted to double-fill the sample area.
Redo the test with a new strip.
04-10
Test strip fill error
You didn't adequately fill the sample area.
Redo the test with a new strip.
04-11
End of test timeout
Stride encountered a time out error during testing.
Redo the test with a new strip.
04-12
Early Test Strip Ejection
You ejected or removed the test strip before Stride
was finished processing the results.
Discard test strip and restart test with a new strip.
04-13
Protective Cap Missing
You removed the test strip port protective cap
during a test.
Align tab in cap with slot and slide cap until it clicks
into place. Redo the test with a new strip.
04-14
Heater control error
Stride encountered an error with the internal heater.
Turn Stride off and on. If the error persists, you may
need to replace the Stride analyzer.
04-15
Test Strip Fill Error
You attempted to double-fill the sample area.
Redo the test with a new strip.
Miscellaneous messages
CODE
MESSAGE
PROBABLE CAUSE
POSSIBLE SOLUTION
03-01
Calibration check failed
Stride encountered an unknown internal error.
Turn Stride off and on.
03-03
Data integrity error
Stride encountered an unknown internal error.
Turn Stride off and on.
03-05
Heater Timeout
Stride encountered an unknown internal error.
Turn Stride off and on.
03-06
Manufacturing data invalid
Stride encountered an unknown internal error.
Turn Stride off and on.
03-08
UI resource integrity error
Stride encountered an unknown internal error.
Turn Stride off and on.
03-09–03-16
Self test failure
Stride encountered an unknown internal error.
Turn Stride off and on.
03-18
Data processing error
Stride encountered an unknown internal error.
Turn Stride off and on.
03-19
Hardware failure
Stride encountered an unknown internal error.
Turn Stride off and on.
03-20
Data processing error
Stride encountered an unknown internal error.
Turn Stride off and on.
03-21
Self test failure
Stride encountered an unknown internal error.
Turn Stride off and on.
03-22
Software failure
Stride encountered an unknown internal error.
Turn Stride off and on.
Tip
If any of the above errors continue, you may need
to replace the Stride analyzer. Contact your service and
support representative for information.
Summary of Contents for XPRECIA STRIDE
Page 2: ...XPRECIA STRIDE USER GUIDE ...
Page 4: ...1 Start here ...
Page 6: ...2 1 Exploring Stride ...
Page 20: ...30 2 Per forming a patient test ...
Page 26: ...42 3 Per forming a LQC test ...
Page 30: ...50 4 Ch anging the settings ...
Page 35: ...60 5 Performing troubleshooting and maintenance ...
Page 43: ...76 Appe ndix A Specifications ...
Page 45: ...80 Appendix B Safety ...
Page 48: ...86 A ppendix C Operational theory ...
Page 51: ...92 Appendix D Symbols ...
Page 53: ...96 Appendix E Glossary ...