9
Troubleshooting
9.1
Detecting and displaying errors
Error memory
The device has an error memory where its internal error states are recorded. The con‐
tent of the error memory is retained when the device is switched off and when the
“Restore Factory Settings” function is used.
The SOPAS ET software can be used to create a diagnostics report containing error
information (
Complete
view,
Configuration
tab,
Start Diagnosis
button).
9.2
Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
9.3
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.4
Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner in
accordance with the applicable country-specific waste disposal regulations. Do not dis‐
pose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the valid regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9
TROUBLESHOOTING
44
O P E R A T I N G I N S T R U C T I O N S | TiM781
8024231//2019-03-29 | SICK
Subject to change without notice
