Error code
SOPAS ET hex code /
device status
Meaning
Countermeasure(s)
Internal error
0x80 / Internal error 1
0x81 / Internal error 2
0x82 / Internal error 3
0x83 / Internal error 4
Operating fault
Check the electrical envi‐
ronment and improve it, if
necessary (stability, voltage
supply, EMC influences). If
the error cannot be recti‐
fied: Please contact the
manufacturer's technical
support.
If a different message is output, contact the manufacturer's technical support.
9.3
Information for service cases
You should collect and write down the following device information ahead of time if you
need to contact the manufacturer's service department:
•
Information about the firmware version
•
Information about the hardware
•
Information about operating hours
This information can be accessed via SOPAS AIR.
9.4
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.5
Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inva‐
lidate any warranty claims against SICK AG.
9
TROUBLESHOOTING
70
O P E R A T I N G I N S T R U C T I O N S | OD5000
8021391//2017-10-06 | SICK
Subject to change without notice
