SICK MRS6000, Operating Instructions Manual

Page: 36 / 42

9 Troubleshooting
9.1 General faults, warnings, and errors
Possible errors and corrective actions are described in the table below. In the case of
errors that cannot be rectified using the information below, please contact the SICK
Service department. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial num‐
ber, etc., to ensure faster telephone processing.
Table 9: Troubleshooting questions and replies
Question / status Response / remedial actions
Red LED lights up Device fault: Read out the fault code via the PC software
SOPAS ET and remedy the cause of the fault.
Reference target is no longer
detected or the measurement data
exhibit anomalies Front screen contaminated: Clean the screen.
9.2 Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
9.3 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.4 Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner in
accordance with the applicable country-specific waste disposal regulations. Do not dis‐
pose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the valid regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9
TROUBLESHOOTING
36 O P E R A T I N G I N S T R U C T I O N S | MRS6000 8022069/114M/2019-07-17 | SICK
Subject to change without notice