Troubleshooting
FLOWSIC30 · Operating Instructions · 8020999/173B/V1-4/2020-02 · © SICK Engineering GmbH
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7.3
Checking the meter values via FLOWgate
If there are any errors indicated on the “Meter Values” page, proceed as described in
Table 10
Troubleshooting
7.4
Creating a diagnosis session
Use the FLOWgate
TM
operating software to create a diagnosis session for remote support.
A diagnosis session can be started in the FLOWgate
TM
operating software by clicking on
the following symbol in the device information bar:
For detailed information, please refer to the FLOWgate user manual provided on the
product CD or via the FLOWgate software.
Problem
Possible causes
Actions
Implausible speed of
sound
Gas composition,
pressure or tempera
-
ture measurement is
incorrect
Check gas composition, pressure and temperature.
Start a Diagnosis Session according to → p. 73,
§7.4 and contact your trained staff or your local
SICK representative.
Different speed of
sound in the individual
paths
Faulty transducer or
electronic module
Start a Diagnosis Session according to → p. 73,
§7.4 and contact your trained staff or your local
SICK representative
Lower SNR and recep
-
tion sensitivity (AGC)
Damaged or blocked
transducer
Start a Diagnosis Session according to → p. 73,
§7.4 and contact your trained staff or your local
SICK representative
Additional sources of
noise due to a valve that
is not fully open, fittings,
noise sources near the
device
Check the measurement plausibility and number of
rejected measurements.
If possible, eliminate noise sources
Start a Diagnosis Session according to → p. 73,
§7.4 and contact your trained staff or your local
SICK representative
Increased receiver
sensitivity (AGC)
Different gas composi
-
tion or process pressure
No action required on the device
Transducer(s) are dirty
Start a Diagnosis Session according to → p. 73,
§7.4 and contact your trained staff or your local
SICK representative
