33
TROUBLESHOOTING
- CONTROLS
Tech Support: 512.832.6939
Problem
Possible Cause
Action to Take
TRO.Y cannot
discover any 485
motors.
Improper bus connection(s)
between TRO.Y/Janus/485
shades.
1. Verify that at least 1 TRO.Y bus out is connected to a
bus in on a Janus.
2. Verify that at least 1 485 shade is connected to a shade
port on a Janus.
TRO.Y cannot
discover any
Zigbee/RTS
motors.
Wireless controller not
present on network or not
configured for 3rd party
control.
1. Verify that the wireless controller is powered up and
connected to a same logical segment of the network.
2. Verify that the 3rd party control is enabled and setup.
3rd party
controller cannot
communicate to
TRO.Y.
Incorrect 232 wiring or
settings.
1. Verify the correct pinout to the 3rd party controller.
2. Verify the correct 232 settings (refer to pg. 11).
Forgot my login.
Lost laptop, or unknown.
To reset the login, use programming button to disable
security (refer to pg.15).
Summary of Contents for TRO.Y
Page 1: ...TRO Y Installation Instructions DOC 400142...
Page 2: ......
Page 4: ......
Page 16: ...16 256 SHADE SYSTEMS End of Line 485 End of Line 485 End of Line 485 End of Line 485...
Page 22: ...22...
Page 35: ......
