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English
Objective: To improve abilities for Shuttle’s customer to troubleshoot and
decrease NTF (No Trouble Found) return repair goods
Tools: CPU, VGA card, DDR Memory, Power Supply Unit.
Type of situation: 1. System boot failure
2. System unstable
3. System incompatibility
System won’t boot
When receive a system or motherboard from end user that can not boot. Technician
will need to identify the components that can be added on this system/motherboard.
You may find the specifications inside the manual, CD driver or on our website.
Web link: http://global.shuttle.com/product_type.jsp?PCI=19
Step 1
Please unplug the power cord on the power supply to clear the CMOS
jumper. Clear CMOS jumper will reset previous BIOS setting to the default.
Change CPU,memory modules, VGA card and power supply unit for testing.
Explanation:
Why change memory module(s)?
End user has inserted a memory module(s) which is already damaged. Chip on
memory module(s) were not met by the specification of the chipset.
Example:
1. Some memory module like DDR3 1066/1333/1600(OC), user may need to add
extra voltage in the BIOS in order to provide sufficient voltage for DDR3.
Why change VGA card?
1. When defected VGA card has inserted into the system/motherboard.
2. When VGA card is inserted into a system/motherboard does not support its
interface.
If the system/motherboard continues fail to boot after following above procedure,
please contact with your local retailer.
TROUBLESHOOTING SOP