All claims of defects or shortage should be directed
to the above address. Please furnish model number,
operating frequency, and date, place and proof of pur-
chase (such as a copy of the sales receipt) to establish
warranty. Your letter should include all pertinent details
including applicable model or part numbers and a brief
description of the problem.
Do not
return any units or
parts to Shure unless requested to do so by Shure’s Ser-
vice Department. Any returned items
must
have prior
authorization. Unauthorized returns are delayed in
handling; these delays can be avoided by contacting
Shure in advance and furnishing the necessary informa-
tion.
If you are requested to return the equipment by
Shure’s Service Department, package the unit (with all
information requested) as follows:
Check to see that
all parts are present and in place. If the original carton is
not available, place the unit in a strong shipping carton
at least 13 mm (6 in.) larger in all three dimensions than
the unit. Fill the surrounding space with a resilient
packing material such as shredded paper, excelsior,
Styrofoam, etc. Seal and mark the carton in accordance
with postal regulations and ship it prepaid to the Shure
Service Department.
It is extremely important that the packaged unit be
well-packed and fully insured. Damage claims are sub-
ject to settlement between the shipper and the carrier,
and this can delay repair and return of the unit.
Shure reserves the right to make design changes and
product improvements without assuming any obligation
to install these changes or improvements on any pre-
viously manufactured products. Shure also reserves the
right to ship new and/or improved products which are
similar to the form, fit and function of the originally
ordered products.
