Shure Incorporated
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System Maintenance and Troubleshooting
Troubleshooting
Basic System Check
Check your system for the following basic hardware and connections:
Devices are receiving power and are turned on
Cables are connected
Devices are on the same network
Wireless Interference
Select more wireless chan
nels
If any wireless channels are deselected, add them back to the wireless scan in the web ap
plication:
> SELECT
WI-FI
CHANNELS.
Adjust RF power
Lower the RF power in the web application:
Wireless
>
RF
power
.
This improves signal-to-noise ratio but does not eliminate the interference. Go to the
web applicaton:
> RF
power.
Relocate the MXCW ac
cess point
Move the access point to another point in the room. See
Installation
for more details.
Resetting Devices
Shure devices are designed to work together right out of the box. Prior to a new installation, or during troubleshooting, it may
be useful to reset devices to ensure system compatibility.
The system provides 2 reset levels to choose from:
Network reset:
Clears only network settings and provides a fresh network connection.
System reset:
Clears all device and system settings to reset the device to default factory settings.
From the Hardware
Access Point
Press and hold the recessed reset button.
Network reset:
Press and hold for 5 seconds to reset any network settings and refresh
network connection.
System reset:
Press and hold for 10 seconds to reset the device to default factory set
tings.
See
Access Point Transceiver (MXCWAPT)
for more details on LED behaviors during a
reset.