O rde rc o de : 30770
Sta g e Blinde r 2 DMX
Re turn Pro c e dure
Re turne d m e rc ha nd ise m ust b e se nt p re p a id a nd in the o rig ina l p a c king , c a ll ta g s w ill no t b e issue d .
Pa c ka g e m ust b e c le a rly la b e le d w ith a Re turn Autho riza tio n Num b e r (RMA num b e r). Pro d uc ts re turne d
w itho ut a n RMA num b e r w ill b e re fuse d . Hig hlite w ill no t a c c e p t the re turne d g o o d s o r a ny re sp o nsib ility.
C a ll Hig hlite 0031-455667723 o r m a il a fte rsa le s@ hig hlite .nl a nd re q ue st a n RMA p rio r to ship p ing the fixture .
Be p re p a re d to p ro vid e the m o d e l num b e r, se ria l num b e r a nd a b rie f d e sc rip tio n o f the c a use fo r the
re turn. Be sure to p ro p e rly p a c k fixture , a ny ship p ing d a m a g e re sulting fro m ina d e q ua te p a c ka g ing is the
c usto m e r’ s re sp o nsib ility. Hig hlite re se rve s the rig ht to use its o w n d isc re tio n to re p a ir o r re p la c e
p ro d uc t(s). As a sug g e stio n, p ro p e r UPS p a c king o r d o ub le -b o xing is a lw a ys a sa fe m e tho d to use .
No te : If yo u a re g ive n a n RMA num b e r, p le a se inc lud e the fo llo wing info rm a tio n o n a p ie c e o f p a p e r
insid e the b o x:
01)
Yo ur na m e
02)
Yo ur a d d re ss
03)
Yo ur p ho ne num b e r
04)
A b rie f d e sc rip tio n o f the sym p to m s
C la im s
The c lie nt ha s the o b lig a tio n to c he c k the d e live re d g o o d s im m e d ia te ly up o n d e live ry fo r a ny sho rt-
c o m ing s a nd / o r visib le d e fe c ts, o r p e rfo rm this c he c k a fte r o ur a nno unc e m e nt tha t the g o o d s a re a t the ir
d isp o sa l. Da m a g e inc urre d in ship p ing is the re sp o nsib ility o f the ship p e r; the re fo re the d a m a g e m ust b e
re p o rte d to the c a rrie r up o n re c e ip t o f m e rc ha nd ise .
It is the c usto m e r's re sp o nsib ility to re p o rt a nd sub m it c la im s w ith the ship p e r in the e ve nt tha t a fixture is
d a m a g e d d ue to ship p ing . Tra nsp o rta tio n d a m a g e ha s to b e re p o rte d to us w ithin o ne d a y a fte r re c e ip t
o f the d e live ry.
Any re turn ship m e nt ha s to b e m a d e p o st-p a id a t a ll tim e s. Re turn ship m e nts m ust b e a c c o m p a nie d w ith
a le tte r d e fining the re a so n fo r re turn ship m e nt. No n-p re p a id re turn ship m e nts w ill b e re fuse d , unle ss
a g re e d o the rw ise in w riting .
C o m p la ints a g a inst us m ust b e p re p a re d in w riting o r se nt b y fa x w ithin 10 w o rking d a ys a fte r re c e ip t o f
the invo ic e . Afte r this p e rio d c o m p la ints w ill no t b e ha nd le d a nym o re .
C o m p la ints w ill o nly the n b e c o nsid e re d if the c lie nt ha s so fa r c o m p lie d w ith a ll p a rts o f the a g re e m e nt,
re g a rd le ss o f the a g re e m e nt fro m w hic h the o b lig a tio n is re sulting .
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