ShoreTel IP100 Multiline, Quick Reference

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ShoreTel Voice Mail Telephone User Interface
Answering Calls
A single ring tone identifies an incoming call from an
external number on standard IP100 phones. IP100
Multiline models use multiple ring tones to identify
incoming calls. Both models signal incoming calls with a
flashing bell icon in one of the call stack indicators on the
display.
If the information is avail-
able, the caller’s name and
extension or phone num-
ber appear on the display.
Press the
ToVM soft key to
send the caller directly to your voice mailbox.
To answer the call, pick up your handset or press the
Answer soft key.
Call Waiting
If your phone is set up for call waiting, a call waiting
tone sounds and the new caller’s ID appears in the dis-
play panel.
Press the corresponding call stack button to answer the
incoming call. When you pick up the second call, your
current call is automatically put on hold, and
an [H] appears in the call stack indicator rep-
resenting the first call.
To return to the first call, press the call stack
button associated with the original call.
Placing A Call On Hold
To place a call on hold, press . An [H] appears in the
associated call stack button.
To return to the call, press the associated call stack but-
ton. While a call is on hold, your phone rings intermit-
tently to remind you that a caller is waiting.
Transferring A Call
Press
Transfer
. At the prompt, dial the number and:

Press the Transf soft key to complete the transfer.
OR

Press the Conslt soft key to speak to the recipient
before transferring. (Your original call is placed on
hold.) After consultation, press the Yes soft key to
complete the transfer, or press the Cancel soft key to
abandon the transfer and return to the original call.
Making A Conference Call
To conference a third person into a call, press
Conference
. At
the prompt, dial the third party’s extension and press the
Confrn soft key to ring the party directly.
OR
Dial the number and press the
Conslt soft key to speak
with the recipient before bringing him or her into the
conference call. After consultation, press the Yes soft
key to initiate the conference call, or press the Cancel
soft key to return to the original two-party call.
Joining Calls
If you answer a second call during an active call, your first
call is placed on hold, and the Join soft key becomes
available. Press the
Join
soft key to establish a three-
way call with the first caller.
Answering Calls On Another Extension
To redirect a call coming in on another extension to your
phone:

Press the Pickup soft key and enter the extension of
the ringing phone.

Press the
Pickup
soft key again.
Picking Up The Night Bell
If you have access to the night bell function, press *14 .
Toggling the Hunt Group Status
With the appropriate permissions, you can toggle the
hunt group status from busy to not busy (or vice versa)
by dialing *18 . This feature is especially useful when
hunt group members are in a meeting or leave work
early.
Silently Monitoring And Barging In
With the proper permissions, you can listen to a call
without being heard, or join a call as a fully conferenced
participant (“barge in”).
To silently monitor a call

Dial *17 , then the extension of the active call.
To barge in on a call

Dial *16 , then the extension of the active call.
Parking And Unparking Calls
To park an incoming or connected call:
1
Press the
Park
soft key and enter the extension where
you want to park the call.
2 Press the Park soft key again.
To unpark a call:
1 Press the Unpark soft key and enter an extension.
2 Press the Unpark soft key again.
Using The Intercom
To initiate an intercom call
1 Press
Intercom
and enter the extension.
2 Press the intercom soft key.
NOTE An intercom call overrides all other call handling
Adjusting Display Contrast
To adjust the contrast:
1
Hold down the
+
and
–
Volume keys, then press
0
on
the dial pad until a second slide bar appears on the
display.
2 Use the + and – Volume keys to adjust the display con-
trast on the second slide bar.
Press the
Flash
soft key to return to normal opera-
tions.
Shor
eT
el,
Inc.
960
Stewart
Drive
Sunnyvale,
California
94085
Phone:
1-408-331-3300
1-800-425-9385
Fax:
1-408-331-3333
www
.shor
etel.com
PN
8
50
-1
04
0-
01
P
R
E
SS
1
2 3 7
8
9 #
Main
Menu
Send
a
Message
Change
Mailbox
Options
#
Accept
Hear
Mailbox
Status Retur
n
to
Auto-Attendant Log
Of
f
Leave
Message
Mailbox
Gr
eeting
Message
Recor
ding
During
mailbox
gr
eeting,
select
fr
om
the
following
options: #
Bypass
gr
eeting
0
T
ransfer
to
assistant
1
Forwar
d
to
recipient’
s
FindMe
destination
9
T
ransfer
to
Auto-Attendant
#
Message
Options
When
leaving
a
message,
select
fr
om
the
following
options:
#
Send
message
*
Cancel
1
Review
2
Re-r
ecor
d
3
Mark/unmark
ur
gent
0
Send
message,
transfer
to
assistant
9
Send
message,
transfer
Listen
to
Messages
Select
one
of
the
following
options
during
or
at
the
end
of
a
message:
5
Reply
1
Reply
with
a
voice
mail
2
Reply
with
a
call
back
1
Recor
d
gr
eeting
2
Set
call
handling
mode
3
Re-assign
extension
4
Set
passwor
d
5
Enable/disable
envelope
infor
mation
6
Recor
d
name
7
Listen
to
deleted
messages
8
Remove
deleted
messages
9
Additional
options
1
Recor
d
Gr
eeting
Recor
d
your
gr
eeting
for
the
curr
ently
active
mode
at
the
tone.
When
finished,
pr
ess
#
and
select
fr
om
the
following
options: #
Accept
3
Delete
1
Review
*
Cancel
2
Re-r
ecor
d
3
Re-assign
1
Assign
2
Un-assign
6
Recor
d
Name
Recor
d
your
name
at
the
tone.
When
finished,
pr
ess
#
and
select
fr
om
the
following
options:
#
Accept
3
Delete
1
Review
9
Additional
Options
1
Enable
or
disable
Outlook
auto-
mated
call
handling
2
Change
email
delivery
options
3
Change
Agent
state
5
Change
FindMe
Forwar
ding
state
*
Cancel
2
Email
Delivery
1
Disable
email
delivery
2
Enable
email
delivery
8
Mark
voice
mail
hear
d
after
email
delivery
9
Mark
voice
mail
unhear
d
after
email
delivery
3
Agent
State
1
Log
in
and
assign
extension
2
Log
out
3
Log
in
without
assigning
extension
8
Remove
Deleted
1
Confir
m
*
Cancel
5
FindMe
Forwar
ding
Pr
ess
either
1
to
enable,
or
2
to
disable
4
Set
Passwor
d
Enter
passwor
d
twice
in
response
to
the
pr
ompts.
*
Cancel
2
Set
Call
Handling
Mode
1
Standar
d
5
Custom
2
In
a
meeting
6
No
change
3
Out
of
of
fice
*
Cancel
4
Extended
absence
After
message
recor
ding,
select
fr
om
the
following
options:
#
Message
options
*
Re-r
ecor
d
0
Send
message,
transfer
to
assistant
1
Send
message,
forwar
d
to
recipient’
s
FindMe
destination
a)
Fr
om
your
own
extension,
pr
ess
the
VMail
soft
key
,
enter
you
passwor
d,
and
pr
ess
#
b)
Fr
om
another
extension,
pr
ess
#
twice,
enter
extension,
enter
passwor
d,
and
pr
ess
#
Call
your
voice
mail
access
number
, enter
extension,
enter
passwor
d,
and
pr
ess
#
Refer
to
“Listen
to
Messages”
for
mes-
sage
options
while
listening
to
saved
messages.
#
Conclude
Addr
essing
#
Send
1
Mark/unmark
ur
gent
2
Mark/unmark
for
retur
n
receipt
*
Cancel 0
Addr
essing
Options
1
Addr
ess
by
name
2
Addr
ess
by
personal
distribution
list
3
Br
oadcast
1
Addr
ess
by
Name
Spell
the
name
of
the
person,
last
name
first.
Pr
ess
7
for
Q
and
9
for
Z
*
Cancel
Note:
System
retur
ns
to
Addr
essing
after
name
is
enter
ed
.
2
Addr
ess
by
Personal
Distribution
Enter
the
two-digit
personal
distribution
list
number
.
*
Cancel
Log
In:
Inter
nal
Log
In:
Exter
nal
1
Replay
2
Save
3
Delete
8
Pause
9
Move Forwar
d
#
Skip
*
Cancel
Enter
the
extension
or
the
system
distribu-
tion
list
to
receive
the
message:
#
Conclude
addr
essing
0
Additional
addr
essing
options
*
Cancel
last
addr
ess
**
Cancel
Listen
to
Saved
Messages
Recor
d
your
message
at
the
tone.
When
finished,
pr
ess
#
and
select
fr
om
the
following
options:
#
Accept
1
Review
2
Re-r
ecor
d
4
Forwar
d
2
Reply
3
Play envelope
7
Move Backwar
d
Note:
Hanging
up
sends
the
message.
Call 1
Call 2
Call 3
≈
…
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