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HOW TO GET HELP / SERVICE TIPS
ADDRESS
PHONE
FAX
EMAIL
HOURS
WEBSITE
2074 Henry Avenue, Sidney BC Canada, V8L 5Y1
+1.778.426.8544
+1.250.655.4334
8 AM to 5 PM Pacific Standard Time
SERVICE TIPS
HOW TO GET HELP
We are here to help.
Call or email us if you have any problems, questions or concerns.
•
Drawings and an Illustrated Parts Breakdown are supplied according to the specific ICE configuration ordered. Addi-
tional copies of these documents can be requested by contacting [email protected].
•
Tell us what the concern is. Be sure to answer all the Who, What, When, Where and Whys of the situation so we have
a clear understanding and can provide the best advice.
•
Please identify the SHOCKWAVE product by supplying the serial number, which is typically located inside the front
hatch on the helm side.
•
Tell us who you are and what your relationship is with the product.
•
Provide both wide angle and close-up photos of the item or area of concern.
•
Let us know where you are located and your contact information.
•
Tell us the urgency of the request.
•
Refer to the Warranty Claim Procedure section of this document for more information.
