CCM - Communication Center Module
__________________________________________________________________________________________________
Customer service telephone number:
1-800-221818
12
6.
Handling Errors
Whenever the CCM detects an error, the
Red LED
on top of the CCM lights up or blinks (see
component
10
on the CCM diagram above).
Step 1: Identify the error
Press the multifunction button on the CCM (see component
6
on the CCM diagram above). The
speaker will tell you the number of the error that has occurred. Write down the number. If the
action required is to notify SHL customer service, tell them the error number.
Step 2: Deal with the error
Proceed as instructed in the table below:
Error
number
Red
LED
Error description
Action required
1
ON
Power supply error
Disconnect the power supply,
wait 10 seconds, reconnect the
power supply.
2
ON
Current consumption
Disconnect all the serial
measurement devices from
ports 1 & 2.
4
ON
USB power supply
Make sure that there is no PC
or power supply connected to
the CCM USB port.
5
Blinking Low battery in the last
measurement device used
Replace the battery in your
measurement device
6
ON
Error from a BT device
Take another measurement, in
case the same error appears
again, Call customer service.
7
ON
Error from a serial device
Take another measurement, in
case the same error appears
again, Call customer service.
8
On
No IP for LAN communication
Check your LAN cable
connections
10
On
Communication error
Call Customer Service
11
On
Various internal error
Call Customer Service
