Quick Start Guide
SHIVA-NRP50 - Air Purifier
4
Troubleshooting
This section lists the possible problems when using this product. If you can
’
t solve the
problems based on the below information, please contact our distributors
’
customer
care center.
Fault
Possible reasons
Possible solutions
NRP50 will not turn
on
The filter panel may not be
installed / closed correctly.
Open/Remove the filter panel, then
close/install the panel again
Power plug is not inserted into
a live power source.
Pull out the power plug, then insert into a new
power source
The power plug or wire is
damaged.
Contact with our customer center or dealers
The fan doesn't work
The machine is not turned on. Insert the plug into a power source, and turn
on the machine again
The dynamo is damaged.
Contact with our customer center or dealers
The machine is put on the
uneven place.
Remove the machine to a flat surface
Loose or foreign particles
inside the machine.
Contact with our customer center or dealers.
The motor is loose.
Contact with our customer center or dealers.
Plastic packaging of each filter
is not removed.
Before using, please remove plastic
packaging of each filter
Performance is poor
or not best
purification ability
Washable Pre-Filter is dirty. Please clean the washable mesh Pre-Filter
Filter is not replaced
(after 1 year of use)
Replace with set of new filters
Machine inlet or outlet was
blocked, and machine is now
in a fault status.
Contact with our customer center or dealers.
Plastic packaging of each filter
is not removed.
Before using, please remove plastic
packaging of each filter
The gap around the machine
is not proper.
Ensure the machine at least 50 cm clearance
on both sides of the air inlet and the outlet at
the back of the machine at least 10 cm.
Machine filter missing or
sequence error.
Ensure that all the filters put the correct
sequence in machine
Exceeded the rated cover
area. (60m²)
Ensure the machine is being asked to work in
a suitable sized area. Additionally machines
can serve larger areas
The NRP50 does not
work on my Wi-Fi
app
Device not connected
Connect the device using instructions on
Operation Manual / Quick Start Guide
Device will not connect
Ensure Wi-Fi Network is 2.4g. The Device will
NOT operate on 5g
Device will not connect
Ensure you have the correct Wi-Fi Password
for the chosen network.
Device will not connect
Ensure your Router is MAC-open
Device will not turn on when
scheduled
Check the schedule timer is set up for
selected days and times accordingly
Device will not turn on when
scheduled
Check your Wi-Fi connection
Device will not turn off when
scheduled
Check the schedule timer is set up for
selected days and times accordingly
Device will not turn off when
scheduled
Check your Wi-Fi connection
Device is showing as Offline Check your Wi-Fi connection, restart your
router